Kwame A. Creer-Mikell
Chicago,IL
Summary
Resourceful and adaptable individual with extensive experience developing, conducting, and recording research for various surveys and studies. Dedicated professional skills in detailed sample collections, quality data recording and accurate technical support. Comfortable handling complex issues, meeting strict deadlines and managing multiple priorities with a positive attitude.
Overview
24
24
years of professional experience
Work History
Production Clerk II
NORC At The University Of Chicago
04.2023 - Current
- Promoted from Customer Service Representative to Production Clerk I & II
- Certified in CIPSEA, DUA, BLS to work on various projects involving PII (NLSY, GMS, SDR, RLS, AmeriSpeak, NIS)
- Participated in team meetings and training sessions for NLSY R21(Locating & RComm), Gates Millennium Scholars, Receipt Control, and NIS Refusal Conversion.
- Conducted Inbound and Outbound coded data interviews from script regarding National Immunization Survey (NIS) utilizing Voxco CATI software.
- Maintained "Exceptional, Above, and On Target" production and attendance ratings for consecutive months.
- Followed call center protocols when notifying participants of call purpose and use of information.
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
03.2021 - 03.2023
- Visited over 30-35 addresses monthly to conduct survey interviews with various households.
- Created working schedule to visit each selected address at least once or twice throughout assigned month.
- Interviewed residents in assigned areas to explain purpose of surveys, ask questions verbatim, and record answers.
- Communicate remotely with supervisor to review procedures, report issues or concerns and receive instructions.
- Offered hands-on assistance to respondents, assessing needs and maintaining current knowledge of current surveys.
- Delivered information from script regarding surveys for in-person/phone interview project assignments.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Working remotely from home and with diverse types of weather and ground conditions.
Census Enumerator
U.S. Census Bureau (Decennial)
03.2020 - 11.2020
- Used automated devices (e.g. smartphones or laptop computers) to conduct job activities.
- Reviewed assigned work to locate households for verifying addresses and/or conducting interviews to obtain 2020 Census questionnaire data from respondents.
- Followed stringent guidelines and confidentiality laws to obtain accurate census responses/interviews.
- Explained purposes of Decennial Survey, answered respondent's questions, collected responses, and recorded census data using electronic devices and/or paper forms.
- Verified and updated address lists and maps.
- Followed procedures to conduct accurate work while maintaining acceptable quality and production standards.
- Maintained and submitted records of hours worked, miles driven, and expenses incurred in performance of duties.
- Met/talked with supervisor, as necessary, to review procedures, report issues or concerns, and received additional instructions.
- Passed federal government background check.
Volunteer
Nearly New Thrift Store, Marillac St. Vincent de Paul
03.2019 - 02.2020
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Supported staff with clerical work and other office tasks.
Driver • Lead Shift Driver
Professional Transportation, Inc
08.2010 - 09.2014
- Selected as Lead Shift Driver on various shifts, delegating tasks and providing feedback.
- Managed 4-6 vans during various shifts in order to complete all tasks within eight hour shifts.
- Participated in team training projects teaching new hires various train depot pickup/drop-off locations.
Interviewer
U.S. Census Bureau
05.2010 - 07.2010
- Conducted follow-up interviews with participants with incomplete Decennial Census forms.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Permanent Substitute /Substitute Teacher
CCSD/Campbell Middle School
08.2004 - 05.2006
- Completed documentation of attendance, grades and other required details.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Followed lesson plans designed by absent teachers.
Steam Turbine Engineer/Internship Student
GE Energy Services
06.2000 - 12.2003
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and external customer-facing needs.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Collaborated in professional team to solve workflow issues.
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Achieved management recognition by designing and implementing special project during internship.
- Analyzed problems, identified solutions and made decisions.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Education
Ph.D. - Actuarial Science
Clark Atlanta University
Atlanta, GABachelor of Science - Mathematics
Morehouse College
Atlanta12.2003
Skills
- Tactful Communication
- Active Listening
- Subject Interviewing
- Customer Service
- Confidential Data Protection
- Data Quality
- Project & Operations Management,
- Administrative Support
- Microsoft Office, Database Systems
- Verbal, Written, and Reading Comprehension
- Process Development and Implementation
- Research and Analysis
Timeline
Production Clerk II
NORC At The University Of Chicago
04.2023 - Current
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
03.2021 - 03.2023
Census Enumerator
U.S. Census Bureau (Decennial)
03.2020 - 11.2020
Volunteer
Nearly New Thrift Store, Marillac St. Vincent de Paul
03.2019 - 02.2020
Driver • Lead Shift Driver
Professional Transportation, Inc
08.2010 - 09.2014
Interviewer
U.S. Census Bureau
05.2010 - 07.2010
Permanent Substitute /Substitute Teacher
CCSD/Campbell Middle School
08.2004 - 05.2006
Steam Turbine Engineer/Internship Student
GE Energy Services
06.2000 - 12.2003
Ph.D. - Actuarial Science
Clark Atlanta University
Bachelor of Science - Mathematics
Morehouse College
Similar Profiles
Dexter SimsDexter Sims
Telephone Interviewer at NORC at the University of ChicagoTelephone Interviewer at NORC at the University of Chicago
Breanna GarciaBreanna Garcia
Customer Service Representative at NORC at the University of ChicagoCustomer Service Representative at NORC at the University of Chicago
Tyra PaulTyra Paul
Field Interviewer at NORC At The University Of ChicagoField Interviewer at NORC At The University Of Chicago