Summary
Overview
Work History
Skills
Timeline
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Kwame Garnette

Jackson Heights,NY

Summary

Dedicated and results-driven professional with extensive experience in high-end retail, customer service, and management. A proven track record of exceeding sales targets, delivering exceptional customer experiences, and leading dynamic teams to success. Skilled in product knowledge, visual merchandising, and client relationship building. Adept at fostering a culture of excellence, staff development, and operational efficiency.

Overview

11
11
years of professional experience

Work History

Women's Designer Shoes Salesman

Nordstrom
05.2023 - 12.2023
  • Exceeded sales targets consistently by cultivating and maintaining strong client relationships, resulting in a 20% increase in annual revenue within the women's designer shoe department at Nordstrom.
  • Actively participated in product knowledge training to stay up-to-date on the latest trends and features of designer footwear, enabling me to provide expert advice and recommendations to customers.
  • Implemented creative visual merchandising techniques to showcase designer shoe collections, resulting in a 15% boost in foot traffic and customer engagement within the department.
  • Collaborated with vendors and buyers to select and curate a diverse and fashionable range of women's designer shoes, contributing to a 10% growth in inventory turnover and customer satisfaction.
  • Developed and organized exclusive in-store events and promotions, driving customer loyalty and repeat business by 30% through targeted marketing and personalized follow-up interactions.

Guest Experience Ambassador

ABM Industries
10.2022 - 04.2023
  • Facilitated exceptional guest experiences for travelers at LaGuardia Airport, proactively assisting passengers with information, directions, and support, resulting in consistently high customer satisfaction scores.
  • Managed and resolved a wide range of customer inquiries and concerns, demonstrating effective problem-solving skills and the ability to remain composed and professional in high-stress situations.
  • Collaborated with airport security and staff to maintain a safe and secure environment for passengers, contributing to a 15% reduction in security-related incidents and an overall enhanced guest experience.
  • Assisted in the development and implementation of customer service training programs for airport personnel, ensuring a consistent and welcoming atmosphere for all visitors to LaGuardia.
  • Actively engaged with passengers through various communication channels, including social media and direct feedback mechanisms, to gather valuable insights and drive continuous improvement in airport services and amenities.

Call Center Operator

Shearman & Sterling Via Williams Lea
08.2021 - 09.2022
  • Provided first-line support for clients and prospective clients, demonstrating strong communication skills and legal knowledge, resulting in a 95% call resolution rate and high levels of client satisfaction.
  • Maintained detailed and accurate records of all incoming and outgoing calls, ensuring data integrity and assisting in tracking client inquiries, appointments, and follow-up actions for the legal team.
  • Proficiently operated call center technology, including multi-line phone systems and CRM software, to efficiently route calls to the appropriate attorneys and staff, reducing client hold times by 20%.
  • Assisted with appointment scheduling and calendar management for legal professionals, optimizing their daily schedules and contributing to a 10% increase in attorney productivity.
  • Upheld strict confidentiality standards in handling sensitive legal information, aligning with the law firm's commitment to data security and client privacy, and adhered to all industry-specific regulations and guidelines.

Women's Shoes Sales Associate

Nordstrom
10.2014 - 05.2018
  • Consistently exceeded sales targets by providing personalized, trend-savvy advice to customers, resulting in a 20% increase in annual revenue within the women's shoe department at Nordstrom.
  • Maintained extensive knowledge of designer and luxury shoe brands, styles, and trends to offer informed recommendations and build strong, lasting customer relationships.
  • Successfully upsold and cross-sold complementary accessories and products, increasing the average transaction value by 15% and enhancing the overall shopping experience.
  • Assisted in visual merchandising and stock management, ensuring a well-organized and visually appealing women's shoe section, contributing to a 10% improvement in foot traffic and customer engagement.
  • Participated in regular training programs to stay up-to-date with the latest footwear trends and product knowledge, enhancing the ability to provide exceptional customer service and exceed customer expectations.

Assistant Manager

Uniqlo
08.2012 - 10.2014
  • Played a pivotal role in daily store operations, including inventory management, visual merchandising, and staff management, ensuring the smooth and efficient functioning of a high-traffic Uniqlo flagship store.
  • Led and motivated a team of 30+ sales associates, conducting regular training sessions and performance evaluations, resulting in a 10% increase in sales productivity and exceptional customer service delivery.
  • Assisted in developing and implementing innovative visual merchandising strategies, contributing to a 15% boost in foot traffic and a 12% increase in average transaction value within the store.
  • Collaborated with the store manager to optimize product assortment, track sales trends, and make informed inventory decisions, resulting in a 10% reduction in out-of-stock items and improved overall stock turnover.
  • Demonstrated strong problem-solving and customer service skills by effectively resolving customer complaints and ensuring a positive shopping experience, ultimately maintaining a high level of customer satisfaction and loyalty.

Skills

  • Customer Relationship Management
  • Sales and Upselling
  • Team Leadership
  • Visual Merchandising
  • Inventory Management
  • Problem-Solving

Timeline

Women's Designer Shoes Salesman

Nordstrom
05.2023 - 12.2023

Guest Experience Ambassador

ABM Industries
10.2022 - 04.2023

Call Center Operator

Shearman & Sterling Via Williams Lea
08.2021 - 09.2022

Women's Shoes Sales Associate

Nordstrom
10.2014 - 05.2018

Assistant Manager

Uniqlo
08.2012 - 10.2014

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Kwame Garnette