KWAME KRU AGYAPONG
Summary
I have extensive experience installing software, diagnosing networks, and fixing hardware. I have expertise managing and maintaining IT gear and software, and I am skilled at identifying and fixing technical problems. Along with my familiarity with a wide range of operating systems and programs, I also possess the ability to provide user training and assistance. I'm a passionate, thorough person that is determined to offering top-notch customer support and quickly and effectively addressing technical difficulties.
Overview
7
7
years of professional experience
Work History
IT Support
NUR AGRO FOOD COMPANY LIMITED
11.2021 - 10.2023
Controlled several social media platforms, focusing on fostering consumer interaction and raising brand exposure through original content.
Used specialized expertise to address client concerns and settle grievances.
IT Technician
NATIONAL IDENTIFICATION AUTHORITY
09.2019 - 09.2021
Accountable for offering technical assistance and troubleshooting support to guarantee seamless processing of identification printing equipment
Entrusted with the accurate entry of applicants data. Assembled and operated equipment.
Performed routine preventive maintenance on all equipment.
Area Account Developer (AAD)
MTN GHANA (KASOA)
10.2017 - 09.2019
Facilitated the set-up and management of merchants' and agents' mobile money accounts
Marketed and registered MTN sim-cards.
National Service Personnel
COCOA MARKETING COMPANY GHANA LIMITED
09.2016 - 08.2017
Verified and accurately documented precise freight calculations
Facilitated seamless transactions between the Company and the Bank of Ghana
Diligently carried out other tasks that were assigned to me.
Education
B.A COMPUTER SCIENCE AND STATISTICS -
UNIVERSITY OF GHANA, LEGON
SENIOR HIGH EDUCATION -
ANGEL EDUCATIONAL COMPLEX
Skills
- Web development
- Troubleshooting
- Advanced in Microsoft programs
- Critical thinking ability
- Work with little supervision
- Excellent communication skills
- Cross-disciplinary collaboration
- Project and customer management skills
- Ability to learn new skills and easily adapt to new environment
- Incident Management
- Mobile Device Management
- Software Installation
- User Training
- Hardware Upgrades
- Data Recovery
- Application Support
- Client Relationship Building
- Configuration Management
Languages
Akan Twi
Native/ Bilingual
English
Full Professional
Creole
Professional
Hobbies and Interests
Devoted to utilizing technology to improve quality of life.
Crafting innovative technologies.
Playing sports.
References
- Mr. Osman Wiredu, Chief Executive Officer, Nur Agro Foods Company Limited, +233 546112141
- Mr. Asante Felix Nkuah, Territorial Manager, MTN GHANA, Kasoa, +233249088108
- Mr. Samuel B.E.S Nkrumah, Shipping Manager, Shipping and Documentation Department, Cocoa Marketing Ghana Limited, Mobile 0263009942
Timeline
IT Support
NUR AGRO FOOD COMPANY LIMITED
11.2021 - 10.2023
IT Technician
NATIONAL IDENTIFICATION AUTHORITY
09.2019 - 09.2021
Area Account Developer (AAD)
MTN GHANA (KASOA)
10.2017 - 09.2019
National Service Personnel
COCOA MARKETING COMPANY GHANA LIMITED
09.2016 - 08.2017
B.A COMPUTER SCIENCE AND STATISTICS -
UNIVERSITY OF GHANA, LEGON
SENIOR HIGH EDUCATION -
ANGEL EDUCATIONAL COMPLEX
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