Kwamina Botsio
Huntington Beach,CA
Summary
Results-driven hospitality professional with a proven track record of enhancing guest experiences and driving profitability at Golden Tulip Hotel. Expertise in effective communication and analytical reporting, complemented by successful leadership of quality management initiatives. Developed and implemented strategies that significantly boosted occupancy rates while ensuring high service standards and operational excellence.
Overview
10
10
years of professional experience
Work History
Hotel Duty Manager
Golden Tulip Hotel
Accra-Ghana, Greater Accra
02.1994 - 02.2004
- Resolved customer complaints promptly.
- Implemented health and safety guidelines across premises.
- Produced comprehensive occupancy rate reports.
- Monitored daily inventory levels to ensure sufficient supplies and equipment.
- Maintained operational security for guests, staff and property assets.
- Performed routine facility inspections to detect potential issues.
- Negotiated service contracts with catering vendors.
- Created methodologies to enhance customer satisfaction levels.
- Addressed customer grievances with professionalism and efficiency.
- Conducted analysis of financial reports to uncover cost-saving opportunities.
- Oversaw budgeting and financial planning processes to enhance profitability.
- Supervised performance of front desk, housekeeping, and maintenance teams.
- Supervised inventory management, maintaining optimal supply levels.
- Developed and tracked marketing strategies to boost occupancy rates.
- Provided outstanding service through active engagement, effective listening, and strong interpersonal skills.
Education
Bachelor of Arts - Psychology
University of Ghana
Legon, Greater Accra05-2007
Skills
- Profit Maximization Strategies
- Quality Management
- Regulatory Oversight
- Analytical Reporting
- Customer Reservation Oversight
- Guest Experience Management
- Long-Term Strategy Development
- Schedule Management
- Effective Communication Skills
- Financial Transactions Handling
- Client Account Oversight
- Property Management Software
- Skill Enhancement Coaching
- Customer Reservation Management
- Vendor Relationship Management
Timeline
Hotel Duty Manager
Golden Tulip Hotel
02.1996 - 11.2005
Bachelor of Arts - Psychology
University of Ghana
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