Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwana Evans

Indianapolis,IN

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in management. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Business-minded with exemplary skills in customer service, time management and service coordination. Bringing over 15 years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company.

Licensed in all states Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Ready to offer exceptional leadership and planning abilities to take on new role in this setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in multiple standards and market trends.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

State Farm
05.2022 - Current
  • Exercised proper judgment and decision making to analyze several claims per week.
  • Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
  • Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
  • Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
  • Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
  • Increased accuracy in damage assessments by utilizing advanced technology tools during inspections.
  • Scoped and photographed properties for defects and damage.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling variety of cases.
  • Prepared reports of findings of investigations.
  • Performed 20 field investigations of damaged properties every month.

Director

D1 Sports Training Of Indianapolis DBA The Factory
08.2017 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Created and maintained several databases to track statistical data.

Supervisor

Sedgwick Claims Management
01.2015 - 08.2018
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Senior Short Term Disability and FMLA

Ascension
12.2011 - 01.2015
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Claims Adjuster

Grange Insurance
03.2004 - 12.2011
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for company.
  • Examined claims forms and other records to determine insurance coverage.
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Improved claim resolution times by efficiently managing caseload of 50+ claims per month.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
  • Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
  • Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
  • Reduced claim costs by effectively negotiating settlements with attorneys and claimants.

Education

MBA - Human Resources Management

Indiana Institute of Technology
Fort Wayne, IN
05.2013

Bachelor of Science - Business Management

Indiana Institute of Technology
Fort Wayne, IN
05.2007

Skills

  • Claims Processing
  • Operational Efficiency
  • Strategic Planning
  • Business Management
  • Process Improvement
  • Quality Assurance
  • Leadership training
  • Workforce Planning
  • Operations Management
  • Team Leadership
  • Excellent people skills
  • Coaching and Mentoring
  • Expense Control
  • Damage Assessment
  • Decision Making
  • Quality Control
  • People Management

Certification

  • Licensed /adjuster licence

Timeline

Property Claims Adjuster

State Farm
05.2022 - Current

Director

D1 Sports Training Of Indianapolis DBA The Factory
08.2017 - Current

Supervisor

Sedgwick Claims Management
01.2015 - 08.2018

Senior Short Term Disability and FMLA

Ascension
12.2011 - 01.2015

Claims Adjuster

Grange Insurance
03.2004 - 12.2011

MBA - Human Resources Management

Indiana Institute of Technology

Bachelor of Science - Business Management

Indiana Institute of Technology

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Kwana Evans