Summary
Overview
Work History
Education
Skills
Timeline
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Kwanda Richard

Chicago,IL

Summary

Organized office professional with top-notch administrative skills and solid background in Office Staff Assistant industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Smoothly handle administrative requirements for fast-paced Office environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial administration and Office operations knowledge. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Reliable Staff Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented Staff Assistant with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Talented Staff Assistant goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Staff Assistant position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Staff Assistant

Chicago Department Of Aviation
06.2022 - Current
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
  • Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
  • Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
  • Identified areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
  • Produced high-quality communications for internal and external use.

Senior Customer Service Representative

Southwest Airlines
06.2001 - 09.2020
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Responded to customer calls and emails to answer questions about products and services.

Paralegal Intern

AlphaMetrix LLC
05.2010 - 09.2010
  • Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
  • Conferred with clients and other involved parties to gather and track case information.
  • Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
  • Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
  • Facilitated communication in client pre-trial meetings to enhance courtroom strategies.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
  • Streamlined office operations by implementing effective file management systems and organizational strategies.

Education

Paralegal Studies Certification - Paralegal Studies

Institute For Paralegal Studies
Loyola University, Chicago, Il

Bachelor of Arts - Sociology And African American Studies

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Document Management
  • Calendar Management
  • Reception duties
  • Document Control
  • File Organization
  • Scheduling and Planning
  • Data entry proficiency
  • Presentation Creation
  • Report Generation
  • Verbal and written communication
  • Time Management
  • Microsoft Office Suite
  • Team Collaboration
  • Workload Management
  • Project Management
  • Project Coordination
  • Project Support
  • Office Administration
  • Operations Support

Timeline

Staff Assistant

Chicago Department Of Aviation
06.2022 - Current

Paralegal Intern

AlphaMetrix LLC
05.2010 - 09.2010

Senior Customer Service Representative

Southwest Airlines
06.2001 - 09.2020

Paralegal Studies Certification - Paralegal Studies

Institute For Paralegal Studies

Bachelor of Arts - Sociology And African American Studies

University of Illinois At Urbana-Champaign
Kwanda Richard