Kwandra Clayton
Gainesville,FL
Summary
Highly organized, motivated, and effective management professional. 15+ years of providing customer service and 4+ years of supervisory experience.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Assistant
UF Health Shands Hospital
01.2021 - Current
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Maintained up-to-date patient records with medical histories and test results.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Mental Health Technician
PRN, UF Health Shands Hospital, Notary Public
04.2021 - Current
- Provide crisis intervention techniques
- Observe, assess, and record symptoms, reactions, and progress
- Provide therapeutic patient care to mentally, emotionally, and/or developmentally disabled individuals
- Ability to communicate and interact with mental health professionals in a team environment
- Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
- Mobile
Loan Assistant
SnapDocs, Public
08.2020 - Current
- Monitored key dates to obtain information by deadlines.
- Managed transfer of files for underwriter approval, mortgage loan handling and closing process, resulting in speedier workflows.
- Communicated with customers daily to request information and complete paperwork.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Assembled important paperwork and disclosures for borrower.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Answered inquiries and provided superior customer service to clients.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Mobile Notary
Self Employed -CPNTServices
08.2020 - Current
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Set up and managed appointments for client notary services.
- Updated journal with names and dates for permanent record.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
- Provided guidance to customers to facilitate completion of notarial documents.
- Drafted and executed notarial affidavits in accordance with applicable laws.
The Closing Group
08.2020 - Current
- Loan Modifications
- Loan Refinances
- HELOCS
- Equity Loans and Lines of Credit
- Debt Negotiations
- Purchase Loans
- Piggy Back Loans
- Reverse Mortgage Loans
- Cash Real Estate Deals and Seller Packages
Mobile Notary
Mobile Notary Public, Network Transaction Solutions
08.2020 - Current
- Checked documents and identifying credentials for all parties.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Administered oath to document signers to obtain affirmation of truth.
- Set up and managed appointments for client notary services.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Updated journal with names and dates for permanent record.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
Medical Technologist I
Alachua
01.2018 - 08.2019
- Prepared examination rooms prior to the patient's arrival
- Assisted with patient check-ins, admissions, discharges, and transfers
- Check the patient's vital signs, including temperature, respiration, pulse, weight, blood pressure, and pulse oximeter reading
- Obtain and document the patient's current medical history, drug history, chief complaints, allergies, and vital signs on the correct form
- Perform diagnostic procedures when ordered
- Maintain examination room stock levels and perform routine maintenance of examination rooms
- Complete lab and Ekg requisitions in accordance with clinic policies
- Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when the patient is released.
PCA- Personal Care Assistant
UF Health Shands Hospital
11.2015 - 03.2017
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Coordinated with doctors and registered nurses to develop care plans for patients
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Recorded patients' blood sugars, ADL's, vital statistics in medical records
- Escorted patients to examination rooms and prepared them for physician exams
- Monitored patients with acute conditions
- Utilized strong assessment skills to determine necessary patient care
- Provided quality nursing care in accordance with resident care policies and procedures
- Worked as part of a team to execute proper care of body mechanics and safety of patients
- Provided caring companionship to elderly and developmentally disabled patients.
CNA - Certified Nursing Assistant/Caregiver
Champion Homecare
01.2015 - 12.2016
- Delivered patient care duties under the supervision of a licensed nurse and assisted in maintaining a positive environment for the clients and family members
- Assessed and provided nursing care to the clients to ensure that the highest degree of quality care is maintained at all times
- Provided clients with daily restorative nursing care and services in accordance with the client's assessment, care plan, and as directed by supervisors
- Ensured that each client's needs are met and exceeded while maintaining the highest degree of dignity
- Worked under the direction and supervision of the Head Nurse
- Cooked, feed, groomed, make beds, and maintain clients' homes.
CNA- Certified Nursing Assistant
OAK HAMMOCK AT THE UNIVERSITY OF FLORIDA
06.2014 - 12.2015
- Provided ADLS
- Make beds and maintain patients' rooms, inventory of supplies, and sterilize equipment
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Assisted patients with healing and recovery after surgery
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Provided quality nursing care in accordance with resident care policies and procedures.
PCA- Patient Care Assistant
UF Health Shands Rehab
02.2015 - 11.2015
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Provided quality nursing care in accordance with resident care policies and procedures
- Obtained vitals for a floor of 25 patients per shift
- Utilized strong assessment skills to determine necessary patient care
- Tested patients' blood glucose levels
- Maintained patient privacy and confidential patient information.
Team lead Supervisor
Med Tech
05.2010 - 05.2014
- Supervised a group of ten Cnas
- Assessed and provided nursing care to the residents to ensure that the highest degree of quality care is maintained at all times
- Provided residents with daily restorative nursing care and services in accordance with the resident's assessment, care plan, and as directed by supervisors
- Ensured that each resident's needs are met and exceeded while maintaining the highest degree of dignity
- Worked under the direction and supervision of the Head Nurse
- Groomed patients, made beds, and provide daily care to residents, took inventory of supplies, and sterilized equipment.
CNA - Certified Nursing Assistant
Gainesville Healthcare Center
10.2009 - 10.2011
- Delivered patient care duties under the supervision of a licensed nurse and assisted in maintaining a positive environment for the patients and residents
- Assessed and provided nursing care to the residents to ensure that the highest degree of quality care is maintained at all times
- Provided residents with daily restorative nursing care and services in accordance with the resident's assessment, care plan, and as directed by supervisors
- Ensured that each resident's needs are met and exceeded while maintaining the highest degree of dignity
- Worked under the direction and supervision of the Head Nurse
- Handled patients with dementia and Alzheimer's, feed, groom, and daily care
- Make beds and maintain patients' rooms, inventory of supplies, sterilized equipment.
Education
Associate of Science - Information Technology
Santa Fe College
Gainesville, FL07.2025
License in Insurance Claims Adjuster - Claims Adjuster
Florida State College At Jacksonville
Jacksonville, FL11.2021
Skills
- State public officer appointed and commissioned by the Governor to:
- Administer oaths
- Take acknowledgments of deeds and other instruments
- Attest to or certify photocopies of certain documents
- And perform other duties specified by law
- Administer oaths or affirmations
- Insurance Claims Adjuster
- November 2021 to Present
- Inspect property damage or personal injury claims to determine how much the insurance company
- Should pay for the loss
- Inspect a home, a business, or an automobile
- Interview the claimant and witnesses, inspect the property, and do additional research, such as look
- At police reports
- Assessments
- Receptionist — Proficient
- July 2019
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Full results: Proficient
- Electronic Medical Records: Best Practices — Highly Proficient
- June 2020
- Knowledge of EMR data, associated privacy regulations, and best practices for EMR use
- Full results: Highly Proficient
- Work style: Reliability — Proficient
- June 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Work motivation — Highly Proficient
- Level of motivation and discipline applied toward work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Clinical Documentation
- Family Relations
- Crisis Intervention
- Family Engagement
Certification
Certified Nursing Assistant (10+ years)
Clerical (5 years)
CPR (10+ years)
Clinical Laboratory (2 years)
Home Care (10+ years)
Alzheimer/Dementia Care (10+ years)
Medication Administration (10+ years)
Hospital Experience (3 years)
Microsoft Office (2 years)
Microsoft Word (2 years)
Developmental Disabilities Experience (10+ years)
Venipuncture Experience (2 years)
Leadership (4 years)
Alzheimer's Care
Meal Preparation
Phlebotomy
EMR Systems
Caregiving
Medical imaging
Acute care
Medical office experience
Applied behavior analysis
Management
Vital signs
Certifications and Licenses
CPR/First Aid
Certified Nursing Assistant (CNA)
Florida Notary Public
August 2020
Timeline
Mental Health Technician
PRN, UF Health Shands Hospital, Notary Public
04.2021 - Current
Clinical Assistant
UF Health Shands Hospital
01.2021 - Current
Loan Assistant
SnapDocs, Public
08.2020 - Current
Mobile Notary
Self Employed -CPNTServices
08.2020 - Current
The Closing Group
08.2020 - Current
Mobile Notary
Mobile Notary Public, Network Transaction Solutions
08.2020 - Current
Medical Technologist I
Alachua
01.2018 - 08.2019
PCA- Personal Care Assistant
UF Health Shands Hospital
11.2015 - 03.2017
PCA- Patient Care Assistant
UF Health Shands Rehab
02.2015 - 11.2015
CNA - Certified Nursing Assistant/Caregiver
Champion Homecare
01.2015 - 12.2016
CNA- Certified Nursing Assistant
OAK HAMMOCK AT THE UNIVERSITY OF FLORIDA
06.2014 - 12.2015
Team lead Supervisor
Med Tech
05.2010 - 05.2014
CNA - Certified Nursing Assistant
Gainesville Healthcare Center
10.2009 - 10.2011
Associate of Science - Information Technology
Santa Fe College
License in Insurance Claims Adjuster - Claims Adjuster
Florida State College At Jacksonville
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