Kwanele Samukelisiwe Khumalo

Through my 1 year+ experience, I have been promoted from student trainee to full-time receptionist due to my consistent dedication to learning, showing exceptional process within a few weeks. I played a role in assisting the reservation team with conferencing and was a coordinator for a conferencing function.

Resposibilities;

• Handle a multi-line phone system, operate a telephone switchboard, and manage and update the client database with the required information.
• Check in over 20+ guests per day with a friendly smile, provide the necessary paperwork, and update records in the system.
• Serve as the initial point of contact, warmly welcoming visitors and clients.
• Efficiently handling phone calls and emails, executing office errands, and offering crucial administrative assistance to senior management.
• Serve as a tremendous team player when it comes to marketing and selling business specials, such as boat cruises and holiday specials.
• Keeping track of visitor accounts and handling transactions while they are visiting
• Efficiently managed incoming and outgoing calls, addressing inquiries and directing calls to the relevant departments.
• Contributed to the scheduling of appointments and ensured the reception area remained organized and inviting.