Kwanesa McFadden

Process outpatient accounts for Medicaid Team

Complete daily cash functions like account tracking.

Improve data collection, financial analysis with excel spreadsheets.

• Prepared working papers, reports, appeals and supporting documentation for audit findings.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Collected and reported monthly expense variances and explanations.
• Diminished outstanding debts by analyzing accounts for issues.
• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
• Gathered financial information, prepared documents, and closed books.

• Standardize the work process of the inpatient admissions
• Audit cases amongst the team
• Set processes and procedures that needs to implemented amongst the team.

• Became Well Rounded In Obtaining Eligibility & Precertification for Upcoming Admissions for Hopkins, and Surrounding Facilities; Assisting with Overseeing Staff with Daily Duties; Training New Employee's with Daily Work
• Processes; Completing Weekly Deposition Reports When Needed; Distributing Work to Staff; Present Power-Point
• Presentations When Needed for Training New Employee's; Assisting Medical Office Coordinator's and Physician's with
• Upcoming Admissions; Problem Solver within Staff; Completed Basic Excel Spreadsheets; Complete Liability Payments for
• Upcoming Admissions

• Met customer call guidelines for service levels, handle time and productivity.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions regarding there health coverage.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Boosted customer service satisfaction ratings through consistent quality control.
• Maintained up-to-date knowledge of product and service changes.
• Developed and updated databases to handle customer data.
• Increased efficiency and team productivity by promoting operational best practices.
• Responded to customer calls and emails to answer questions about insurance information.

• Administer Injections, Referral Coordinator, Scheduling Appointments, Verifying Insurances, Perform Chart & Related
• Documentation, Received Personal Medical Information, Handled Multiple Phone Lines, Patient Vital Signs, Assisting
• Patients & Doctors with Home Infusion Therapy, & Managing A Physician's Office
• Awards