Kwang Kim

Managed all hardware and software support for a small cyber security company providing IT support to over a dozen medium sized businesses.

• Troubleshot hardware and software problems for a wide range of products, including computers, printers, routers, and mobile devices
• Collaborated with cross-functional teams to identify recurring technical issues and provide feedback for product improvement
• Investigated root causes of critical incidents impacting multiple customers, implementing preventive measures to avoid future outages
• Supported and established connections to Microsoft environment for applications and the setup of emails as well as security through azure
• Worked with DNS records to ensure that emails were properly set up and the records were clean
• Worked with establishing and setting up a Hyper-V environments for a failing server
• Punch down ethernet cables for existing drops
• Set up and management of Meraki and radius VPN
• Development of PowerShell scripts within an PSA/RMM environment to mitigate common issues