Timeline
Work History
Overview
Education
Skills
Work Preference
Languages
Hi, I’m

Kwang Jin Ahn

Brookline,ma

Timeline

Ops Admin Assistant III

UPS
2024.06 - Current (1 education.year_Label & 4 education.months_Label)

Order Fulfillment Associate

Merchants Auto
02.2024 - 05.2024

Order Management

Bosch
04.2023 - 10.2024

Customer Service Representative

Willis Towers Watson
10.2021 - 06.2022

Customer Service Representative

Humana
12.2020 - 05.2021

Account Manager

N3
2019.11 - 2020.04 (5 education.months_Label)

Northeastern University

Bachelor of Arts from Sociology
2012.09 - 2017.01 (4 education.years_Label & 4 education.months_Label)

Work History

UPS
Manchester, New Hampshire

Ops Admin Assistant III
2024.06 - Current (1 education.year_Label & 4 education.months_Label)

Job overview

  • Provide comprehensive administrative support, including word processing, data entry, and document auditing.
  • Manage incoming communications, including answering phones and distributing mail, ensuring efficient office operations.
  • Maintain and organize calendars, schedule meetings, and coordinate travel arrangements for team members.
  • Reserve conference rooms and prepare for meetings, including setting up necessary technology and materials.
  • Utilize various software packages and databases to prepare reports and presentations, effectively compiling information from multiple sources.
  • Conduct audits across various functions to ensure compliance and accuracy of documentation.
  • Manage small-scale projects, contributing to overall team efficiency and project completion.

Bosch
Irivine, CA

Order Management
04.2023 - 10.2024

Job overview

  • Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete
    communication among involved parties.
    Monitored incoming emails for inquiries about product availability or changes and cancellations in existing orders.
  • Streamlined internal processes for order management, reducing lead times while maintaining high levels of accuracy.
  • Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.

Willis Towers Watson
Tallahassee, Florida

Customer Service Representative
10.2021 - 06.2022

Job overview

  • Ranked in the top 5% of the team for consistently adhering to call procedures and achieving high customer
    satisfaction scores on surveys
  • Provided expert assistance in addressing billing, enrollment, and health reimbursement inquiries, resulting in a 95% customer satisfaction rating
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Humana
Tallahassee, FL

Customer Service Representative
12.2020 - 05.2021

Job overview

  • Fielded 60+ inbound calls/day, consulting working professionals on their existing medical insurance policies
  • Demonstrated a strong commitment to exceptional service and professionalism, consistently going above and
    beyond expectations to meet customer needs
  • Maintained a top 10% ranking on the team for the duration of employment.
  • worked in the Pharmacy, medical, dental, vision, enrollment of plans, and working with specific high risk claims

N3
Atlanta, GA

Account Manager
2019.11 - 2020.04 (5 education.months_Label)

Job overview

  • Made outbound calls to restaurants to form partnerships with Uber Eats, holding a 20% contact-to-close rate
    Personally managed 30+ accounts, resolving concerns and inquiries as they arose
  • Proactively assisted clients in creating menu designs and consulted on promotional strategies available on the platform in order to drive more sales.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.

Merchants Auto
Manchester, NH

Order Fulfillment Associate
02.2024 - 05.2024

Job overview

  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Overview

5
years of professional experience
4
years of post-secondary education

Education

Northeastern University
Boston, MA

Bachelor of Arts from Sociology
2012.09 - 2017.01 (4 education.years_Label & 4 education.months_Label)

Skills

  • Creative Problem Solving
  • Salesforce CRM
  • Google Workplace
  • Microsoft Office
  • Avaya

File Organization

Time Management

Microsoft Word

Administrative Support

Office Administration

Data Entry

Filing

Database entry

Data organization

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCareer advancementHealthcare benefitsPersonal development programsCompany Culture401k matchPaid sick leavePaid time off

Languages

Korean
Professional Working
Kwang Jin Ahn