Ops Admin Assistant III
UPS
2024.06 - Current (1 education.year_Label & 6 education.months_Label)
Hi, I’m
Kwang Jin Ahn
Brookline,ma
Timeline
Order Fulfillment Associate
Merchants Auto
02.2024 - 05.2024
Order Management
Bosch
04.2023 - 10.2024
Customer Service Representative
Willis Towers Watson
10.2021 - 06.2022
Customer Service Representative
Humana
12.2020 - 05.2021
Account Manager
N3
2019.11 - 2020.04 (5 education.months_Label)
Northeastern University
Bachelor of Arts from Sociology
2012.09 - 2017.01 (4 education.years_Label & 4 education.months_Label)
Work History
UPSManchester, New Hampshire
Ops Admin Assistant III
2024.06 - Current (1 education.year_Label & 6 education.months_Label)
Job overview
- Provide comprehensive administrative support, including word processing, data entry, and document auditing.
- Manage incoming communications, including answering phones and distributing mail, ensuring efficient office operations.
- Maintain and organize calendars, schedule meetings, and coordinate travel arrangements for team members.
- Reserve conference rooms and prepare for meetings, including setting up necessary technology and materials.
- Utilize various software packages and databases to prepare reports and presentations, effectively compiling information from multiple sources.
- Conduct audits across various functions to ensure compliance and accuracy of documentation.
- Manage small-scale projects, contributing to overall team efficiency and project completion.
BoschIrivine, CA
Order Management
04.2023 - 10.2024
Job overview
- Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete
communication among involved parties.
Monitored incoming emails for inquiries about product availability or changes and cancellations in existing orders. - Streamlined internal processes for order management, reducing lead times while maintaining high levels of accuracy.
- Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.
Willis Towers WatsonTallahassee, Florida
Customer Service Representative
10.2021 - 06.2022
Job overview
- Ranked in the top 5% of the team for consistently adhering to call procedures and achieving high customer
satisfaction scores on surveys - Provided expert assistance in addressing billing, enrollment, and health reimbursement inquiries, resulting in a 95% customer satisfaction rating
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
HumanaTallahassee, FL
Customer Service Representative
12.2020 - 05.2021
Job overview
- Fielded 60+ inbound calls/day, consulting working professionals on their existing medical insurance policies
- Demonstrated a strong commitment to exceptional service and professionalism, consistently going above and
beyond expectations to meet customer needs - Maintained a top 10% ranking on the team for the duration of employment.
- worked in the Pharmacy, medical, dental, vision, enrollment of plans, and working with specific high risk claims
N3Atlanta, GA
Account Manager
2019.11 - 2020.04 (5 education.months_Label)
Job overview
- Made outbound calls to restaurants to form partnerships with Uber Eats, holding a 20% contact-to-close rate
Personally managed 30+ accounts, resolving concerns and inquiries as they arose - Proactively assisted clients in creating menu designs and consulted on promotional strategies available on the platform in order to drive more sales.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Merchants AutoManchester, NH
Order Fulfillment Associate
02.2024 - 05.2024
Job overview
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Overview
5
years of professional experience
4
years of post-secondary education
Education
Northeastern UniversityBoston, MA
Bachelor of Arts from Sociology
2012.09 - 2017.01 (4 education.years_Label & 4 education.months_Label)
Skills
- Creative Problem Solving
- Salesforce CRM
- Google Workplace
- Microsoft Office
- Avaya
File Organization
Time Management
Microsoft Word
Administrative Support
Office Administration
Data Entry
Filing
Database entry
Data organization
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPersonal development programsCompany Culture401k matchPaid sick leavePaid time offLanguages
Korean
Professional Working