Kwanita Hoorzuk
Lincoln,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Font Desk Administration
Insight Psychiatric
Rocklin, CA
02.2026 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Leveraged strong interpersonal skills to enhance team dynamics and maintain productivity in both individual and group assignments.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Fostered a positive environment through respectful interactions and a commitment to helping others.
- Coordinated day-to-day activities, ensuring seamless collaboration among all team members.
- Reviewed and refined assignments to guarantee precision and adherence to project specifications.
- Exhibited strong work ethic and commitment to maintaining high standards of quality and efficiency.
Pharmacy Technician
Kaiser Permanente: Helix Strike Division
Carson, CA
02.2026 - 02.2026
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Collaborated with healthcare professionals to optimize patient medication regimens and safety protocols.
- Guided technicians in implementing best practices for medication handling and addressing customer service challenges effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
Child Caretaker
Urban Sitters
Roseville, CA
01.2026 - 02.2026
- Monitored children's playtime activities, prioritizing safety and fostering active participation.
- Designed and executed age-appropriate educational activities to enhance learning engagement.
- Delivered comprehensive updates to parents about children's development and daily experiences, ensuring transparency and support.
Sales Representative
TruConnect
Gold River, CA
12.2025 - 02.2026
- Nurtured and managed customer relationships, focusing on driving sales expansion.
- Delivered engaging product demonstrations to showcase features and benefits, enhancing client understanding.
- Orchestrated joint efforts with marketing team to craft targeted promotional campaigns, significantly boosting brand visibility.
- Identified key trends in customer feedback to inform strategic enhancements to service offerings.
- Managed resolution of customer inquiries to enhance satisfaction while upholding company policies.
- Cultivated additional sales opportunities through strategic upselling and cross-selling techniques.
- Developed and executed strategic sales plans to consistently meet or exceed quotas while enhancing time management efficiency.
- Presented comprehensive product demonstrations to inform customers about features and benefits, emphasizing competitive advantages.
- Engaged in proactive communication with key accounts to build trust and encourage repeat business.
Pharmacy Technician
CVS Pharmacy
Lincoln, CA
01.2022 - 10.2025
- Fostered positive communication to improve patient experiences and satisfaction in pharmacy services.
- Provided detailed explanations to patients during checkout, focusing on clarity and efficiency to expedite the process.
- Maintained and updated patient profiles, ensuring compliance with healthcare regulations and improving patient data accessibility.
- Achieved improved workflow efficiency through effective prescription organization and filing. Enhanced accuracy of medication records, contributing to overall patient safety. Optimized inventory management processes to reduce errors.
- Assisted patients through phone consultations to address inquiries and provide support. Facilitated communication between patients and healthcare providers to enhance care delivery. Documented patient interactions to maintain accurate records and follow-up procedures.
- Managed insurance data entry within CVS Pharmacy systems to verify processing efficiency.
- Monitored and adjusted inventory levels to maintain optimal stock of medications and supplies.
- Reviewed and processed prescriptions meticulously, adhering to all regulatory standards and pharmacy protocols to maintain operational integrity.
- Facilitated training sessions for new associates on operational procedures and customer service standards.
- Engaged with healthcare professionals to ensure effective resolution of prescription-related challenges.
- Streamlined workflow processes to optimize efficiency within pharmacy operations.
Seasonal Spa Support Specialist
California Sun
Lincoln, CA
06.2024 - 09.2024
- Facilitated service preparation and turning processes to ensure guest satisfaction.
- Showcased operational procedures to enhance guest understanding of services offered.
- Maintained high standards of hygiene by cleaning and sanitizing spa areas and equipment to ensure client safety.
- Implemented and maintained rigorous cleaning protocols to ensure a pristine spa environment.
Front Store Team Member
Ross
Lincoln, CA
09.2021 - 01.2022
- Supervised fitting area
- Organized and arranged products
- Administered merchandise services to customers
- Processed returns and updated inventory
- Provided quick and facilitative customer service
Front End Sales Associate
CVS
04.2020 - 09.2021
- Collaborated with coworkers to meet time deadlines
- Trained coworkers on duties
- Conducted inventory optimization
- Managed and arranged supply
- Provided quick and customer facilitative service
- Proficient in membership sale role performed with great deal of ease and comfort.
Seasonal Sales Associate
Lush
Roseville, CA
11.2019 - 01.2020
- Cultivated a welcoming and supportive atmosphere to enhance customer care.
- Analyzed customer profiles to provide tailored product recommendations and explanations.
- Educated customers on product ingredients and benefits, driving informed purchasing decisions.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Member
McDonald's
Lincoln, CA
08.2018 - 01.2019
- Oversaw daily cleaning operations to maintain high standards of cleanliness. Coordinated with staff to implement effective cleaning protocols. Enhanced workplace safety and comfort through diligent cleaning practices.
- Monitored stock levels and replenished supplies to maintain workflow continuity.
- Provided outstanding customer service in a high-pressure food service environment.
- Engaged with team members to streamline food preparation workflows and elevate presentation standards.
- Welcomed customers at counter, addressing inquiries and fulfilling requests.
- Implemented and maintained sanitation and food safety protocols to comply with regulatory requirements and enhance operational integrity.
- Coordinated efforts with team members to enhance operational efficiency and minimize customer wait times.
- Ensured cleanliness and organization of workspaces to enhance productivity and safety.
- Executed food preparation in alignment with standard recipes while accommodating customer modifications.
Seasonal Sales Associate
Spirit
Roseville, CA
10.2018 - 11.2018
- Creating a friendly environment for customers
- Fitting room management
- Worked on the floor
- Collaborated with team members to maintain an organized and visually appealing sales floor.
- Assisted in training new sales associates, sharing best practices for effective customer engagement.
- Implemented promotional displays that increased product visibility and boosted sales revenue.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Swim instructor
YMCA Aquatics
02.2017 - 04.2017
- Followed lesson plans for preschool classes and youth
- Instructed swim lessons broke down into bit sized comprehensible pieces.
- Cleaned up after Instruction
- Demonstrate care, compassion, understanding, patience in a leadership role.
Private Childcare Provider
The Wendlings
Santa Clara, CA
01.2016 - 01.2017
- Supervised child's activities, ensuring safety and engagement during playtime.
- Developed personalized care plans tailored to individual children's needs and preferences.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Implemented educational games that promoted cognitive development and problem-solving skills.
- Organized recreational outings, enhancing children's socialization and teamwork skills in group settings.
- Communicated positively with children and guardians.
Education
High School Diploma -
Santa Clara High
Santa Clara, CA06-2018
Skills
- Experienced with software applications
- California Pharmacy Technician License
- Effective verbal communication
- Composed in high-stress situations
- Organization and time management
- Supportive interpersonal skills
- Effective team collaboration
- Service excellence
- Strategic issue analysis
- Effective time management
- Meticulous attention to detail
- Critical thinking
Accomplishments
- CVS Pharmacy:
3rd Place in the District for Sales for Carepass Membership Sales. 2020
(Only joined team in April)
- Santa Clara High:
Most Improved Player.2014
Affiliations
New Apostolic Church
Certification
- Licensed Pharmacy Technician TCH204955
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Sunday School Teacher(2024- Present)
- Ballroom Dancer: Intermediate
- Golfer
- Yoga
- Avid Reader
- Regularly practice mindfulness and meditation for overall wellness
- Personal Development and Self-Improvement
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- High School(2014-2018): Member of Santa Cara High Color Guard, Member of BSU, Water Polo Player, Member of Oil Painting Club, Member of FCA, Member of Santa Clara High School Theater Club
- Crafting homemade beer using specialized equipment and brewing techniques
- Gym Workouts
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Fundraising Events
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- I enjoy cooking for friends and family gatherings
- Drawing and Painting
- Crafting and DIY Projects
- Acting and Theater
- Photography
Timeline
Font Desk Administration
Insight Psychiatric
02.2026 - 02.2026
Pharmacy Technician
Kaiser Permanente: Helix Strike Division
02.2026 - 02.2026
Child Caretaker
Urban Sitters
01.2026 - 02.2026
Sales Representative
TruConnect
12.2025 - 02.2026
Seasonal Spa Support Specialist
California Sun
06.2024 - 09.2024
Pharmacy Technician
CVS Pharmacy
01.2022 - 10.2025
Front Store Team Member
Ross
09.2021 - 01.2022
Front End Sales Associate
CVS
04.2020 - 09.2021
Seasonal Sales Associate
Lush
11.2019 - 01.2020
Seasonal Sales Associate
Spirit
10.2018 - 11.2018
Team Member
McDonald's
08.2018 - 01.2019
Swim instructor
YMCA Aquatics
02.2017 - 04.2017
Private Childcare Provider
The Wendlings
01.2016 - 01.2017
High School Diploma -
Santa Clara High