KWANKILA F. CORBIN
West Palm Beach,Florida
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ten years of experience to new professional challenges with growth-oriented organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Director
Circles- Palm Beach County/Pathways To Prosperity
01.2023 - Current
- Works with staff to prepare accurate content for families and community program promotion on website, social media, and other platforms.
- Spearhead recruitment efforts, expanding volunteer teams by 40%, membership by 25%, and securing 15 new community allies within six months.
- Implement a streamlined intake process, reducing onboarding time by 20% and enhancing participant satisfaction.
- Ensures compliance with Circles contracts, grants and accrediting organizations, ensuring that all requirements of funding bodies, including outcome and program activity reporting are accomplished in timely and professional manner.
- Collaborate with staff and partners to identify new program opportunities based on community need and available resources.
- Assesses all services in context with needs of community and funding entities' expectations.
- Maintains all program and service responsibilities in a positive, ethical, team driven manner.
- Approve program expenses prior to purchase and monitor monthly program budget with program COO.
- Facilitated the recruitment of volunteer teams, members, and Allies.
- Manage day-to-day business of program. Ensure staffing needs are met, maintain appropriate ratios, and remain within projected budget.
- Supervise and support all program staff in their designated roles.
- Works outwardly with community to market and share information on Circles program and its success stories.
- Expertly directs day-to-day operations, and pinpoints strategic recruitment locations, ultimately achieving a commendable 10% growth in program enrollment.
- Manage all communication and administrative functions, achieving a 95% accuracy rate in data management and reporting while ensuring compliance with industry standards.
- Streamline communication and coordination among volunteer groups, leading to improved collaboration.
- Oversee communication and administrative affairs of Circles program, including Circles USA and HMIS data management and reporting.
- Conduct and organize intake interviews, strength-based assessments, and orientation for all program participants.
- Managed daily operations while overseeing potential recruiting locations to foster increased enrollment.
- Ensures company-wide adherence to regulatory guidelines through meticulous documentation evaluations.
- Remains highly composed and calm in very fast-paced, stressful, and constantly changing environments to provide optimal leadership and achieve desired results.
- Conduct meetings with staff to discuss progress and to attain regulatory objectives and providing leadership in faculty and staff development.
- Leads monthly community meetings with Outreach and Case Management/ Recruitment Director. Works with staff to prepare accurate content for families and community program promotion on website, social media, and other platforms.
Site Administrator/ Assistant Director
BRIDGES/ Pathways To Prosperity
02.2021 - 01.2023
- Managed programmatic processes for check requests, expense reports & receipt logs.
- Managed program supply inventory and ordering processes.
- Created & proofs monthly calendars
- Maintained and monitored any assigned tracking logs to support Director.
- Monitored marketing materials inventory.
- Maintained supporting documentation logs.
- Cross checked reviews in preparation for any audits.
- Support other assigned administrative duties for multiple agency programs.
Human Resources Coordinator
Futures of Palm Beach
01.2016 - 05.2020
- Managed all aspects of Human Resources for 117+ employees; hiring & discharge, new employee orientation, payroll, policy enforcement, credentialing, records management, crisis intervention, background checks, benefits management, and compliance.
- Collaborated with management to develop and implement organizational policies and procedures; communicate directives to all staff members and tracks violations.
- Maintained training database and tracking personal performance improvement plans; provide one-on-one coaching to employees to ensure compliance.
- Created and analyzed client census reports, payment tracking, employee training, credentialing, medical screenings, and administrative compliance.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
Co-Owner
Corlana Transitional Living, LLC
01.2014 - 06.2016
- Provided transitional living support to over 30 former substance abuse clients completing rehabilitation; provided practice life skills training, job placement assistance, computer skills training, compliance consulting, assistance with living arrangements, and connections to community resources
- Developed relationships with local community agencies and co-managed all financial and operational aspects of business.
Quality Assurance Assistant "Promotion"
Unity Recovery Health Care
11.2014 - 07.2015
- Communicated quality issues with management team promptly.
- Assisted with independent internal and external audits.
- Developed corrective action plans to improve overall quality of care.
- Supported audit preparation through research, analysis and presentation development.
- Helped with customer complaint investigations to improve quality and service processes.
- Collaborated with managers to write procedures for departmental improvements.
Behavior Health Technician
Unity Recovery Health Care
01.2014 - 10.2014
- Provided therapeutic interventions services to 450+ patients, addressed patients concerned, tracked patient data, and provided updates to Clinical Director on staff.
- Provided support to multi-site team of 100+ personnel; developed compliance training, led safety initiatives, and conducted monthly audits.
- Collaborated with organizational leaders to provide recommendations and participate in strategic planning in preparation for JCAHO compliance.
- Analyzed and track Key Performance Indicators (KPIs) to ensure federal and state regulatory standards were met.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Prepared and submitted daily outcome reports to management.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Behavioral Monitor
Bibb County Board Of Education
05.2010 - 09.2013
- Managed and tracked students’ behavior in alternative school classroom setting; reported concerns to administrative team.
- Conducted comprehensive risk assessments, developed behavioral plans, and provided recommendations & referrals as needed.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Science - Social Science/Human Services
Mercer University
Macon08.2010
Skills
- SKILLS & KEY PROFICIENCES
- Leadership
- Event Planning
- Project Management
- Conflict Resolution
- Customer Service
- Effective Communicator
- Supervision/Management
- Compliance Management
- Budget Administration
- Data Verification
- Group and Individual Instruction
- Strategic Leadership & Planning
- Program Leadership
- Program Improvement
Accomplishments
- Expertise in Human Services: Specialized in addressing critical issues such as domestic violence, sexual abuse, and supporting runaway teenagers.
- Mental Health Proficiency: Highly skilled in assisting clients dealing with depression, substance abuse, and ADHD, providing them with valuable support and resources.
- Recovery Coach Training: Trained in Recovery Coaching to aid individuals in their journey towards overcoming addiction and leading healthier lives.
- Comprehensive Client Experience: Possess a deep understanding of the unique needs and challenges of clients facing various mental health and behavioral issues, offering targeted assistance and guidance.
- Human Resource Management Expertise: Proficient in all facets of human resource management, including conducting new employee orientation, overseeing the complete hiring process, conducting employee training, managing credential requirements, handling employee relations, overseeing payroll administration, and adeptly resolving conflicts.
- Proactive Problem Solver: Demonstrates ability to proactively address issues and efficiently execute management requests, contributing to a well-functioning organization.
Certification
- Adverse Childhood Experience, Pathways to Prosperity - 2021
- Trauma Informed Care, Pathways to Prosperity- 2021
- Motivational Interviewing, Pathways to Prosperity- 2023
- Recovery Coach, Futures Recovery Health Care- 2019
Timeline
Director
Circles- Palm Beach County/Pathways To Prosperity
01.2023 - Current
Site Administrator/ Assistant Director
BRIDGES/ Pathways To Prosperity
02.2021 - 01.2023
Human Resources Coordinator
Futures of Palm Beach
01.2016 - 05.2020
Quality Assurance Assistant "Promotion"
Unity Recovery Health Care
11.2014 - 07.2015
Co-Owner
Corlana Transitional Living, LLC
01.2014 - 06.2016
Behavior Health Technician
Unity Recovery Health Care
01.2014 - 10.2014
Behavioral Monitor
Bibb County Board Of Education
05.2010 - 09.2013
Bachelor of Science - Social Science/Human Services
Mercer University
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