Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwannia Garrett

Clarksville,TN

Summary

Versatile Assembly Line Worker knowledgeable about quality checks, finishing work and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use. Flexible and resourceful skilled in assembly, production machine operation and equipment maintenance. History meeting performance quotas and team objectives. Offering experience in manufacturing and warehouse operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Assembly Line Worker

Hendrickson Trailer Suspensions
Clarksville, TN
10.2021 - 03.2024
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Assisted in the development of new assembly processes and procedures.
  • Ensured work areas were kept clean and organized at all times.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Recognized defective material and reported issues to management.
  • Used established assembly instructions to complete jobs.
  • Assembled components by examining connections for correct fit, fastening parts and subassemblies.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.

Machine Operator

Shiloh Industries Inc
Clarksville, TN
08.2019 - 03.2021
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Load raw materials into machines according to specified measurements.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Record production information such as quantities produced and materials used on daily logs.
  • Keep detailed reports of maintenance activities performed on machinery.

Customer Service Representative

Concentrix
Clarksville, TN
06.2019 - 02.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assembly Line Production Worker

Electrolux
Springfield, TN
06.2015 - 10.2018
  • Organized production line equipment and materials for assembly tasks.
  • Loaded and unloaded parts into machines for processing.
  • Cleaned tools, equipment, and workstations as needed throughout shift.
  • Ensured that all safety regulations were followed at all times while operating machinery.
  • Assembled components according to established procedures and safety protocols.

Customer Service Supervisor

Verizon
Atlanta, GA
06.2011 - 03.2016
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.

Customer Service Representative

AT&T
Atlanta, GA
01.2009 - 06.2011
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Convergys
Clarksville, TN
05.2007 - 06.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Clarksville High School
Clarksville, TN
05-2006

Skills

  • OSHA Compliance
  • QA
  • Operations Support
  • Production Reporting
  • Product Assembly
  • Product Inspection
  • Machinery Operations
  • Assembly and production
  • Inbound and Outbound Calling
  • Account updating
  • Multi-Task Management
  • Customer Education
  • Customer Service
  • Service Upselling
  • Administrative Support
  • Technical Support

Timeline

Assembly Line Worker

Hendrickson Trailer Suspensions
10.2021 - 03.2024

Machine Operator

Shiloh Industries Inc
08.2019 - 03.2021

Customer Service Representative

Concentrix
06.2019 - 02.2020

Assembly Line Production Worker

Electrolux
06.2015 - 10.2018

Customer Service Supervisor

Verizon
06.2011 - 03.2016

Customer Service Representative

AT&T
01.2009 - 06.2011

Customer Service Representative

Convergys
05.2007 - 06.2010

High School Diploma -

Clarksville High School
Kwannia Garrett