Kwantasia Artis
Rabun Gap,Georgia
Summary
- Excellent communication skills and presentation skills.
- Excellent analytic skills and advanced excel skills.
- Ability to multi-task, prioritize and work efficiently, excellent attention to detail.
- Experienced in over 10 years of Customer Service.
- Experienced in Call Center handling inbound and outbound customer interactions.
Overview
14
14
years of professional experience
Work History
Activities Coordinator
Grandview Manor
Franklin, NC
01.2021 - Current
- Assists with planning and coordinating activities and events, discussion groups & clubs, sensory stimulation, cultural activities, religious services, special entertainment, off-property trips, special events, IT support, in-house movies, instructions courses, such as, arts & crafts, seminars, workshops, presentations; Active Aging Week, health & fitness activities, customized activities for Alzheimer/Dementia and Parkinson affected residents, marketing events, holiday parties, etc
- Prepares and distributes the monthly calendar, weekly reminders, event flyers, newsletters, and other promotional material for Assisted Living
- Coordinates Resident Council and family meetings
- Arranges special meetings for residents and families to address special interests and provide educational opportunities
- Inspects recreation equipment to determine repair and maintenance needs and cleanliness
- Directs the movement of residents to and from on-property & off-property events
- Directs volunteer activities and provides training
- Maintains accurate documentation of resident’s activity attendance
- Coordinates transportation services with residents, Assisted Living staff and transportation either in-house or outside vendors
- Data input of resident documentation in EMR system
- Document’s activity portion of service plan for each resident
- Report’s changes in residents to Administrator / Nurse.
Customer Service Representative
Ingenious Results Remote
01.2018 - 01.2021
- Provided exceptional customer service to customers calling / emailing
- Identified the customer needs through listening to their needs, request, and expectations
- Accessed company directory and website to provide the customers with product knowledge
- Properly escalate issues or concerns
- Followed up with customers, provided feedback to see issues or concerns through to resolution
- Preserved knowledge of help desk procedures, products and services and ensure proper documentation.
Administrative Assistant
Penn & Son
Montgomery, AL
01.2014 - 01.2017
- Provided administrative support and assistance to the Management and Staff
- Performed clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff
- Scheduled and attends meetings, taking notes and recording minutes
- Receive incoming communication providing customer service, reviewed contents, determined importance, and summarized and/ distributed contents to appropriate staff
- Performed office tasks including maintained records, ordered supplies, and performed basic bookkeeping.
Activities Coordinator
HealthSouth Rehabilitation Hospital of Montgomery, AL
Montgomery
01.2010 - 01.2014
- Assisted with planning and coordinating activities and events, discussion groups & clubs, sensory stimulation, cultural activities, religious services, special entertainment, off-property trips, special events, IT support, in-house movies, instructions courses, such as, arts & crafts, seminars, workshops, presentations, Active Aging Week, health & fitness activities, and customized activities for residents
- Prepared and distributes the monthly calendar, weekly reminders, event flyers, newsletters, and other promotional material for Assisted Living
- Coordinated Resident Council and family meetings
- Arranges special meetings for residents and families to address special interests and provide educational opportunities
- Inspects recreation equipment to determine repair and maintenance needs and cleanliness
- Directed the movement of residents to and from on-property & off-property events
- Maintained accurate documentation of resident’s activity attendance
- Input resident data in system
- Documented activity portion of service plan for each resident
- Reported changes in residents to Administrator / Nurse.
Education
Diploma - undefined
GW Carver High School
2000
Skills
- Strong computer skills, ability to navigate through multiple systems at once
- Ability to work independently while also working well with a team
- Experienced in
- Microsoft Office 365
- Experienced in Zoom
- Experienced in WebEx
- Experienced in Google Suite
Timeline
Activities Coordinator
Grandview Manor
01.2021 - Current
Customer Service Representative
Ingenious Results Remote
01.2018 - 01.2021
Administrative Assistant
Penn & Son
01.2014 - 01.2017
Activities Coordinator
HealthSouth Rehabilitation Hospital of Montgomery, AL
01.2010 - 01.2014
Diploma - undefined
GW Carver High School
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