Kwanza Antwine
Irving,TX
Summary
Established methods for streamlining ticket sales and cashier operations. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Knowledgeable Desired Position with solid background in managing time-sensitive medical deliveries and ensuring compliance with healthcare regulations. Successfully executed critical deliveries while maintaining integrity and confidentiality of medical specimens. Demonstrated proficiency in route optimization and effective communication with healthcare providers.
Experienced with handling medical deliveries, ensuring timely and secure transport of specimens and supplies. Utilizes expertise in route optimization and adherence to healthcare protocols to maintain service quality. Track record of effective communication with medical staff and flexibility in adapting to changing delivery requirements.
Thorough Medical Courier dedicated to managing complex routes through strong organization and navigation skills. Performs deliveries using bicycles, motorcycles or automobiles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CEO
XPress Medical Services
05.2025 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Properly documented all specimens received using Software.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
Fleet Service Agent
American Airlines
04.2024 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Airline Ticket Agent
Delta Airlines
01.2021 - Current
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
- Verified passenger documentation to ensure compliance with international travel requirements.
Customer Service Representative
Delta Airlines
01.2021 - Current
- Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
- Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
Customer Care Representative
AT&T
09.2015 - 01.2021
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Academy For Medical Transportation - Medical Courier
Darwin Myers Medical Courier Academy
OnlineCriminal Justice
Louisiana State University At Alexandria
Alexandria, LA08.2009
High School Diploma -
Marksville High School
Marksville, LA05.1994
Skills
- TSA Complient
- Regulatory Compliance
- Customer Service
- Hippa Certified
- OSHA Certified
Affiliations
TSA Certified
Hippa Certified
OSHA Trained
Certification
OSHA
TSA
Hippa
Timeline
CEO
XPress Medical Services
05.2025 - Current
Fleet Service Agent
American Airlines
04.2024 - Current
Airline Ticket Agent
Delta Airlines
01.2021 - Current
Customer Service Representative
Delta Airlines
01.2021 - Current
Customer Care Representative
AT&T
09.2015 - 01.2021
Criminal Justice
Louisiana State University At Alexandria
High School Diploma -
Marksville High School
Academy For Medical Transportation - Medical Courier
Darwin Myers Medical Courier Academy
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