Kwanzaa Spiller
Direct Marketing Sales Executive
Ocala,FL
Summary
- Performance-oriented Sales Leader offering exceptional record of achievement over a 17-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
- Accomplishments include exceeding quota by 100% of AEP GOALS on regular basis, increasing and maintaining customer numbers. Service-oriented and results-driven with a flexible and hardworking approach.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Direct Marketing Sales Representative
Humana
Tampa, FL
06.2019 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Reported policy changes and company conditions affecting customer satisfaction.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Calculated premiums and established payment methods for sales.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 117% in 2021.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Executive
Comcast
Miramar, FL
11.2016 - 01.2019
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented Xfinity features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
Licensed Insurance Agent
Teleperformance USA
North Lauderdale, FL
08.2016 - 12.2018
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Capitalized on upsell opportunities with offers of Medicare supplement support and additional insurance policy options.
- Calculated quotes and educated potential clients on insurance options.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Promoted products and services using upselling and other sales strategies.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Licensed Health Insurance Agent
Convey Health
Miramar, FL
08.2014 - 01.2015
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Explained features, disadvantages and advantages of Medicare policies to promote insurance sales.
- Identified and solicited sales prospects in agency databases.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Science - Health Administration
Miami Dade College
Miami, FL 12.2021 - Current
Skills
Business growth and retention
Timeline
Associate of Science - Health Administration
Miami Dade College
12.2021 - Current
Direct Marketing Sales Representative
Humana
06.2019 - Current
Sales Executive
Comcast
11.2016 - 01.2019
Licensed Insurance Agent
Teleperformance USA
08.2016 - 12.2018
Licensed Health Insurance Agent
Convey Health
08.2014 - 01.2015
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