Kwasi Adofo
Newark,NJ
Summary
Results-oriented and adaptable IT operations professional with experience in customer service, technical support, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.
Overview
4
4
years of professional experience
Work History
Junior Systems Engineer/IT Help Desk Technician
New Jersey Innovation Institute
211 Warren St Newark NJ, 07103
02.2022 - Current
- Provide helpdesk, Desktop support, networking, application, and hardware systems support for all company divisions.
- Maintained projects in support of a range of complex systems and contributed to technical solutions, maintained data files, and monitored system configuration to ensure data integrity.
- Provide system concept definition, system requirement development and analysis, new assessment evaluation of alternative technical solutions, and system integration and test.
- Provided technical assistance and support to end-users, addressed their hardware and software issues, troubleshot problems, and offered solutions.
- Assisted with the maintenance, upgrades, and patches of operating systems, applications, and software on servers and workstations.
- Assisted with the setup and maintenance of network infrastructure, including routers, switches, firewalls, and VPNs.
- Participated in data backup operations and ensured that data could be restored in case of system failures or disasters.
- Monitoring system security identified potential vulnerabilities and participated in security measures such as anti-virus updates and access controls.
- Keeping accurate and up-to-date documentation of system configurations, procedures, and troubleshooting guides.
- Utilizing ManageEngine to deploy patches to users' computers for the entire organization.
- Manage company Apple devices, using Apple School Manager, and JAMF, and provide training on the MDM implementation to users.
Field Service Technician
RWJBarnabas Health
125 Paterson St CAB 2160, New Brunswick, NJ 08901
02.2022 - 02.2022
- Provided technical assistance and support to end-users, addressed their hardware and software issues, troubleshot problems, and offered solutions
- Assisted with the maintenance, upgrades, and patches of operating systems, applications, and software on servers and workstations
- Assisted with the setup and maintenance of network infrastructure, including routers, switches, firewalls, and VPNs
- Participated in data backup operations and ensured that data could be restored in case of system failures or disasters
- Assisted in monitoring system security, identified potential vulnerabilities, and participated in security measures such as anti-virus updates and access controls
- Assisted in maintaining an inventory of hardware assets, including servers, workstations, and networking equipment
- Assisted in maintaining an inventory of hardware assets, including servers, workstations, and networking equipment
Education
Present: Bachelor's Degree - Information Technology
New Jersey Innovation Technology
323 DR Martin Luther King Jr Blvd Ste B, Newark, NSkills
- Technical Support
- Customer Support
- Software Troubleshooting
- HTML
- Python
Technology Proficiencies
ServiceDesk Plus, Active Directory, Office 365, Outlook, Kronos, Send-word Now, Sophos, ManageEngine, Rapid7, Exclaimer, JAMF, Cerberus FTP, Joan Configuration,
Timeline
Junior Systems Engineer/IT Help Desk Technician
New Jersey Innovation Institute
02.2022 - Current
Field Service Technician
RWJBarnabas Health
02.2022 - 02.2022
Present: Bachelor's Degree - Information Technology
New Jersey Innovation Technology