Summary
Overview
Work History
Education
Skills
Technology Proficiencies
Timeline
Generic

Kwasi Adofo

Newark,NJ

Summary

Results-oriented and adaptable IT operations professional with experience in customer service, technical support, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

Overview

4
4
years of professional experience

Work History

Junior Systems Engineer/IT Help Desk Technician

New Jersey Innovation Institute
02.2022 - Current
  • Provide helpdesk, Desktop support, networking, application, and hardware systems support for all company divisions.
  • Maintained projects in support of a range of complex systems and contributed to technical solutions, maintained data files, and monitored system configuration to ensure data integrity.
  • Provide system concept definition, system requirement development and analysis, new assessment evaluation of alternative technical solutions, and system integration and test.
  • Provided technical assistance and support to end-users, addressed their hardware and software issues, troubleshot problems, and offered solutions.
  • Assisted with the maintenance, upgrades, and patches of operating systems, applications, and software on servers and workstations.
  • Assisted with the setup and maintenance of network infrastructure, including routers, switches, firewalls, and VPNs.
  • Participated in data backup operations and ensured that data could be restored in case of system failures or disasters.
  • Monitoring system security identified potential vulnerabilities and participated in security measures such as anti-virus updates and access controls.
  • Keeping accurate and up-to-date documentation of system configurations, procedures, and troubleshooting guides.
  • Utilizing ManageEngine to deploy patches to users' computers for the entire organization.
  • Manage company Apple devices, using Apple School Manager, and JAMF, and provide training on the MDM implementation to users.

Field Service Technician

RWJBarnabas Health
02.2022 - 02.2022
  • Provided technical assistance and support to end-users, addressed their hardware and software issues, troubleshot problems, and offered solutions
  • Assisted with the maintenance, upgrades, and patches of operating systems, applications, and software on servers and workstations
  • Assisted with the setup and maintenance of network infrastructure, including routers, switches, firewalls, and VPNs
  • Participated in data backup operations and ensured that data could be restored in case of system failures or disasters
  • Assisted in monitoring system security, identified potential vulnerabilities, and participated in security measures such as anti-virus updates and access controls
  • Assisted in maintaining an inventory of hardware assets, including servers, workstations, and networking equipment
  • Assisted in maintaining an inventory of hardware assets, including servers, workstations, and networking equipment

Education

Present: Bachelor's Degree - Information Technology

New Jersey Innovation Technology
323 DR Martin Luther King Jr Blvd Ste B, Newark, N

Skills

  • Technical Support
  • Customer Support
  • Software Troubleshooting
  • HTML
  • Python

Technology Proficiencies

ServiceDesk Plus, Active Directory, Office 365, Outlook, Kronos, Send-word Now, Sophos, ManageEngine, Rapid7, Exclaimer, JAMF, Cerberus FTP, Joan Configuration, 

Timeline

Junior Systems Engineer/IT Help Desk Technician

New Jersey Innovation Institute
02.2022 - Current

Field Service Technician

RWJBarnabas Health
02.2022 - 02.2022

Present: Bachelor's Degree - Information Technology

New Jersey Innovation Technology

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Kwasi Adofo