Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwasi Gyau

Phoenix,AZ

Overview

3
3
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

Phoenix Aviation Technology
04.2022 - Current
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.

Data Center Technician

SunGard Data Systems
01.2021 - 12.2022
  • Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
  • Enhanced security measures by developing and enforcing strict access control protocols for data center personnel.

Hardware Engineer

JPMorgan Chase
07.2021 - 11.2022
  • Enhanced system performance by designing and implementing cutting-edge hardware solutions.
  • Reduced hardware failure rates by conducting thorough testing and troubleshooting procedures.
  • Collaborated with software engineers for seamless integration of hardware components, resulting in improved system efficiency.
  • Optimized power consumption through meticulous circuit design and component selection, leading to increased energy savings.

Education

Bachelor Of Applied Science In Information Technology - Information Technology

University of Phoenix
Arizona, Phoenix
07.2013

Associate In Electronics Engineering Technology - Computer Networking

Kaplan University
PHOENIX,AZ
09.2008

Skills

  • Application installations
  • Remote Diagnostics
  • End-user support
  • IT Security Management
  • Windows Operating System
  • Software Installation
  • System Administration
  • Hardware Installation
  • Hardware diagnostics
  • Technical Support
  • Local Area Networking
  • IT security protocols
  • Operating System Knowledge
  • Network Connectivity
  • Remote Desktop Support
  • Data Backup and Recovery
  • Active Directory Management
  • Printer and Peripheral Support

Certification

MCP, CCNA, A+

Timeline

Desktop Support Engineer

Phoenix Aviation Technology
04.2022 - Current

Hardware Engineer

JPMorgan Chase
07.2021 - 11.2022

Data Center Technician

SunGard Data Systems
01.2021 - 12.2022

Bachelor Of Applied Science In Information Technology - Information Technology

University of Phoenix

Associate In Electronics Engineering Technology - Computer Networking

Kaplan University

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Kwasi Gyau