Kwaunjai Alfred
AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Remote Client Care Representative
Jackson Hewitt
12.2020 - 01.2021
- Handled inbound customer chat conversations from website.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Remote Customer Service Representative
Hire Dynamics/Duke Energy
10.2020 - 11.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
Customer Service Representative
Total System
Columbus, GA
09.2019 - 10.2019
- Analyze customer service needs for communication to service and technical departments.
- Responds to customer inquiries via telephone inbound calls, outbound calls, ticket calls and escalation, troubleshooting their concerns, problem solving, technical support, website inquiries, SMS and chat to provide problem resolution.
- Receives and/or places telephone calls which are routine.
- Answer customer telephone inquiries, orders, service needs and complaints, and respond where applicable or direct to technical/service areas.
- Verify cardholder's, review their accounts, and assist with their accounts, take payments over the phone, block, and transfer calls, activate cards, set up pin numbers for credit cards, assist with credit line increase, decline reason, billing cycle, and available balance and credit.
- Communication skills such as using courtesy words.
- Multitasking and navigating a computerized data entry system or other relevant applications.
Customer Service Representative
Alfred Painting & Remodeling
, AL
02.2014 - 08.2019
- Responded to customer calls and emails to answer questions about products and services.
- Estimated and quoted prices, credit or contract terms, and delivery dates
- Processed debit and credit card and electronic check payments.
- Audited production reports, tracking data entry and processing errors.
Education
High School Diploma -
Hallie Turner Private School
Columbus Georgia 08.2018
Skills
- Livechat Messaging
- Computer Proficiency
- Technical Support and Assistance
- Data Entry and Maintenance
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Zendesk
- Problem-Solving
- Software Applications
- Verbal and Written Communication
- Attention to Detail
- Navigational Skills
Languages
English
Native or Bilingual
Timeline
Remote Client Care Representative
Jackson Hewitt
12.2020 - 01.2021
Remote Customer Service Representative
Hire Dynamics/Duke Energy
10.2020 - 11.2020
Customer Service Representative
Total System
09.2019 - 10.2019
Customer Service Representative
Alfred Painting & Remodeling
02.2014 - 08.2019
High School Diploma -
Hallie Turner Private School
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