Kwayla Inyand’e Phillips
Marietta,GA
Summary
Aspiring IT professional and current Information Systems student with a strong academic foundation in cybersecurity and hands-on learning through labs, volunteer work, and retail technology roles. Passionate about learning, adapting, and growing in real-world environments. Known for dependability, excellent communication, and the ability to connect with people. Eager to join a company where I can continue to develop my skills, contribute to a team, and receive mentorship that bridges the gap between the classroom and a successful tech career.
Overview
5
5
years of professional experience
7
7
Certification
Work History
Frontline Cashier / Member Specialist
Sam’s Club
Hiram, GA
10.2024 - 04.2025
- Responded promptly to customer inquiries, resolving issues and maintaining high satisfaction levels
- Assisted in training new associates on sales procedures, company policies, and customer interaction best practices
- Identified customer needs using consultative selling techniques to recommend appropriate products
- Supported technology-related product sales by building strong customer relationships
- Oversaw order processing and shipping to improve fulfillment accuracy
Technical Support Engineer (Voluntary Apprenticeship)
CCS
Durham, NC
06.2023 - 08.2023
- Provided technical support by troubleshooting basic hardware, software, and connectivity issues
- Assisted users with system access, account issues, and application-related questions
- Documented issues, resolutions, and troubleshooting steps to improve support processes
- Escalated complex technical problems following established procedures
- Gained hands-on experience supporting users in a structured IT environment
Sourcing Fulfillment Specialist
Belk
Marietta, GA
08.2021 - 03.2023
- Utilized multiple software systems to process orders, manage inventory, and complete transactions
- Troubleshot order discrepancies and system-related issues to ensure timely fulfillment
- Demonstrated strong problem-solving and multitasking skills across digital and in-store operations
- Managed inventory levels using warehouse management systems for optimal stock availability.
Sourcing Fulfillment Online Specialist
Kroger
Smyrna, GA
07.2020 - 05.2021
- Fulfilled and organized online grocery orders for pickup using internal systems
- Inspected items and separated orders accurately to ensure quality and customer satisfaction
- Coordinated order fulfillment processes to ensure timely pickup and delivery
- Maintained inventory accuracy by identifying discrepancies and following reporting procedures
- Assisted in training new associates and supporting daily team operations
- Provided personalized service by building positive relationships with members
Education
BBA - Information Systems
Kennesaw, GA12-2027
Associate of Applied Science - Cybersecurity
Chattahoochee Technical College
Marietta, GA11-2022
Skills
- Basic Python
- Network configuration
- Cybersecurity principles
- Inventory systems
- POS systems
- Ticketing systems
- Performance tracking
Certification
- CompTIA A+ Tech Prep
- Network Security Certificate
- Cybersecurity Fundamentals Certificate
- PC Repair Network Technician Certificate
- Cisco Network Specialist Certificate
- Network Technician Certificate
- Network Support Specialist Certificate
Timeline
Frontline Cashier / Member Specialist
Sam’s Club
10.2024 - 04.2025
Technical Support Engineer (Voluntary Apprenticeship)
CCS
06.2023 - 08.2023
Sourcing Fulfillment Specialist
Belk
08.2021 - 03.2023
Sourcing Fulfillment Online Specialist
Kroger
07.2020 - 05.2021
BBA - Information Systems
Associate of Applied Science - Cybersecurity
Chattahoochee Technical College