Summary
Overview
Work History
Education
Skills
Timeline
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KWAYNOSHIA WREN

Monroe,LA

Summary

Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving complex problems through analytical thinking. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and provides tailored solutions, fostering long-term loyalty.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Dollar General
01.2024 - 10.2024
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

Waste Management
11.2018 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Provided primary customer support to internal and external customers

Sale Associate

Lane Bryant
Tupelo, Ms
06.2016 - 06.2019
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Resolution Supervisor

Asurion
04.2014 - 06.2018
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes
  • Researched and analyzed individual parties' positions to understand dispute background

Education

Associates - General Studies

Itawamba Community College
Fulton, MS
05.2015

Associate - Social Work

Northeast Mississippi Community College
05.2012

Skills

  • Customer Retention Strategies
  • Documentation
  • Technical Software Skills
  • Customer Service Operations
  • Effective Listening
  • Time Management
  • Materials Transport
  • Team Development
  • Microsoft PowerPoint
  • Problem-Solving Ability
  • Eagerness to Learn
  • Service Standard Compliance
  • Customer Relationship Management
  • Fast Paced/ Multi Task Environment
  • Clear Oral/ Written Communications

Timeline

Assistant Store Manager

Dollar General
01.2024 - 10.2024

Customer Service Representative

Waste Management
11.2018 - 01.2021

Sale Associate

Lane Bryant
06.2016 - 06.2019

Resolution Supervisor

Asurion
04.2014 - 06.2018

Associate - Social Work

Northeast Mississippi Community College

Associates - General Studies

Itawamba Community College

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KWAYNOSHIA WREN