Microsoft Excel
Hi, I’m
Krystle Webster
Henderson,NV
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Summary
I am a highly organized and detail-oriented professional with over 9 years of experience in administration, project coordination, and operational support. Proven ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines within budget constraints. Skilled in project planning, team leadership, and stakeholder management. Seeking a Project Management position to leverage strong organizational skills and contribute to project success. With a friendly demeanor backed with strong communication skills, I am here to increase your companies efficiency.
Overview
10
years of professional experience
3
Certifications
Work History
UnitedHealth Group
Member Advocate
12.2022 - Current
Job overview
- Managed approximately 70 escalated inbound calls.
- Provided outstanding service, identifying and resolving complex customer inquiries related to benefits, eligibility, and claims
- Educated customers on health care topics, helping them maximize their health plan benefits and select quality care providers
- Conducted additional projects including creating instructional material to improve team performance and managing outreach projects to close gaps in care.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
Self-employed
Freelance Graphic Designer
01.2016 - Current
Job overview
- Managed multiple design projects simultaneously, ensuring timely delivery and meeting client expectations within budget constraints
- Consulted with clients to understand their design needs, brand identity, and target audience, translating their vision into impactful visuals
- Developed and presented creative concepts through mockups and prototypes, fostering collaboration and securing client approval
- Executed high-quality graphic design solutions using industry-standard software (e.g., Adobe Creative Suite), including logos, branding materials, marketing collateral, and web graphics
- Maintained clear communication with clients throughout the design process, providing updates, addressing revisions, and ensuring their satisfaction.
Henderson Libraries
Adult Services Librarian
10.2022 - 12.2023
Job overview
- Provides reference, readers advisory, and periodicals services to patrons and Library District staff by searching files, references shelves, and automated library systems to locate requested information or materials
- Assists patrons in selection and location of Adult Reference collection, circulating collection, periodicals, and other library materials
- Develop designs for various book displays within library
- Interacts extensively over telephone, and in person with patrons, districtwide staff and management, outside agencies, and other libraries
- Maintains and files records and reports appropriate to department.
CLARK COUNTY BEHAVIORAL HEALTH SERVICES LLC
Medical Office Assistant
01.2018 - 01.2020
Job overview
- Managed all aspects of small behavioral health office, including scheduling, budgeting, and staff supervision
- Implemented and streamlined office procedures, resulting in 40% increase in patient appointments
- Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms
- Oversaw project initiatives, such as implementing a new electronic health record system
- Ensured adherence to HIPAA compliance regulations.
Education
Portland State UniversityPortland, OR
Bachelor of Arts - BA from Graphic Design and Marketing
01.2015
University Overview
San Diego Mesa CollegeSan Diego, CA
Associate of Arts - AA from Communication, General
06.2010
University Overview
Skills
Administrative:
Data Entry
Time Management
Customer Service
Online Research
Email Correspondence
Booking/Scheduling
Team Management
Document Formatting/ Report Creation
Project Planning
Marketing/Advertisement:
Market Research
Graphic Design/Brand Development
Tools Used:
Adobe Photoshop, Illustrator, InDesign, Microsoft Excel, Microsoft word
Marketing/Advertisement:
Market Research
Graphic Design/Brand Development
Adobe Photoshop, Illustrator, InDesign, Microsoft Excel, Microsoft word
Certification
Certifications
2018 NHA Certified Medical Administrative Assistant (CMAA)
2018 NHA Certified Electronic Health Record Specialist (CEHRS)
California Income Tax Course Complete (89 Hours)
Projects
Projects
Southern California District Team Newsletter
Mar 2023 - Present
Associated with UnitedHealth Group
Researched and compiled relevant information on new skills and updates applicable to the Southern California district team's work.
Developed engaging and informative content for a district-wide newsletter, ensuring clarity and understanding for a diverse audience.
Tailored content to the specific needs and interests of the district team, ensuring clear and actionable takeaways.
Utilized multimedia tools (e.g., infographics, video links) to enhance understanding and retention of key information.
Tracked reader engagement from quizzes and implemented strategies to continuously improve content quality and relevance.
Utilized clear and concise writing to effectively communicate complex information in an easy-to-understand manner Maintained a consistent schedule for content creation and delivery, ensuring timely updates for the district team.
United Healthcare Member Outreach Project
Aug 2023 - Dec 2023
Associated with UnitedHealth Group
Las Vegas,NV
Proactively contacted 2,000+ United Healthcare members in Southern California over a 4-month period.
Empowered members to maximize their health insurance benefits by providing clear and concise information on plans, claims, and Medicare eligibility.
Identified and addressed member needs through active listening and scheduling appointments to ensure they received appropriate care.
Reduced healthcare disparities by successfully closing care gaps for over 2,000 members, improving their overall health outcomes.
Demonstrated exceptional communication and interpersonal skills to build rapport, answer questions, and provide exceptional customer services.
CPR Business Start Up
Dec 2019 - Jun 2020
Las Vegas,NV
Developed and implemented a comprehensive business plan for a CPR training company, including market research, financial projections, and marketing strategies.
Created and managed all operational systems, including scheduling, client communication, and instructor coordination.
Designed and executed a successful marketing campaign, resulting in a client base of 70 individuals within the first 6 months.
Delivered engaging and informative CPR and First Aid training to a diverse clientele, consistently exceeding customer satisfaction ratings.
Systems used:
Microsoft Automation
Monday.com
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe Photoshop
Adobe Illustrator
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
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