Kweikie Lee Wicks
Chicago,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problemsolving skills. Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
19
19
years of professional experience
Work History
Marketing Executive
Industry Me Co. LLC
Remote
07.2019 - Current
- Developed and executed marketing programs and business solutions, increasing company exposure and sales.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created company brand messaging, customer events, promotional strategies, and product commercialization.
- Researched market trends and target audience statistics for strategic planning and decision making.
- Coordinated cross-functional teams to deliver projects on time and within budget.
- Monitored project progress, making adjustments as needed to meet deadlines and objectives.
- Utilized project management tools to track project milestones, deliverables, and timelines.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
Customer Experience Associate
Conduent
Gary, IN
07.2023 - 04.2024
- Resolved customer complaints via various communication channels, ensuring high customer satisfaction.
- Analyzed customer data to identify trends and inform CRM platform design.
- Evaluated issues and provided solutions for optimal client and end-user outcomes.
- Coordinated with multiple departments to streamline processes and improve customer service.
- Developed and implemented procedures to enhance customer experience and operational efficiency.
- Managed and tracked projects aimed at improving service delivery and customer satisfaction.
- Specialized in the healthcare industry, handling Medicare benefits and claims.
- Ensured compliance with industry regulations while managing sensitive customer information.
- Assisted clients with understanding their Medicare benefits, providing accurate and timely information.
Personal & Virtual Assistant
Imagin8tion Entertainment
Chicago
11.2016 - 08.2018
- Managed social media marketing, website design, and eCommerce setups.
- Created and managed newsletters and Facebook Ads, enhancing brand visibility.
- Coordinated and attended tradeshows, facilitating smooth operations and client interactions.
- Oversaw project timelines and deliverables, ensuring all tasks were completed on schedule.
- Facilitated communication between stakeholders, ensuring alignment on project goals and timelines.
- Assisted in the planning and execution of marketing campaigns and events.
- Proofread documents for accuracy prior to final submission to clients.
- Researched current trends in the industry and identified potential areas for improvement.
- Provided administrative support to ensure efficient operation of the office.
Eligibility Specialist
Xerox Corporation
Crown Point, IN
10.2015 - 12.2016
- Gathered and reviewed detailed personal and income-based information for public assistance applications.
- Assisted clients by providing accurate information and answering questions about program guidelines.
- Entered data into multiple database applications, ensuring accuracy and timeliness.
- Coordinated with state eligibility consultants, ensuring timely and accurate processing of applications.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines.
- Developed and maintained documentation and reports to support project tracking and compliance.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Human Resource Coordinator Intern
SuperInterns.com
Remote
08.2015 - 11.2015
- Coordinated with new interns for orientation, onboarding, and training.
- Conducted reviews and weekly check-ins, maintaining positive relationships and effective communication.
- Gained experience in data entry, analysis, and reporting, enhancing operational efficiency.
- Organized and managed onboarding projects, ensuring smooth transitions for new interns.
- Assisted in developing and implementing training programs and materials.
- Tracked project progress and provided regular updates to management.
- Analyzed data from various sources to determine project progress or identify potential issues.
- Collaborated with other departments on cross-functional initiatives that required additional resources.
- Coordinated the recruitment process for new resources, including interviewing and onboarding.
Administrative Assistant
Helping Thru Health Arts Education, Inc.
Chicago
08.2006 - 06.2014
- Created business cards, flyers, and assisted with website development.
- Managed the sorting and shipping of health and welfare items to Africa.
- Implemented new administrative procedures, improving daily operations and recordkeeping.
- Coordinated logistics for international shipments, ensuring timely delivery of items.
- Managed project documentation and maintained accurate records for compliance.
- Assisted in the development and execution of community outreach projects and events..
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication between different departments within the organization.
Education
Associate of General and Liberal Studies -
Ivy Tech
05-2024
Diploma -
Glenbard West
01.2011
Skills
- Training Others
- Organizational Development
- Social Media Marketing
- MS Office
- Orientation & On-Boarding
- Brand management
- Marketing
- Business marketing
- Customer engagement
- Social media technologies
- Trend analysis
- Client Advocacy
- Customer Service
- Account Management
- Salesforce CRM
- Problem-Solving
- Workload Management
- Project Planning
- Presentations
Timeline
Customer Experience Associate
Conduent
07.2023 - 04.2024
Marketing Executive
Industry Me Co. LLC
07.2019 - Current
Personal & Virtual Assistant
Imagin8tion Entertainment
11.2016 - 08.2018
Eligibility Specialist
Xerox Corporation
10.2015 - 12.2016
Human Resource Coordinator Intern
SuperInterns.com
08.2015 - 11.2015
Administrative Assistant
Helping Thru Health Arts Education, Inc.
08.2006 - 06.2014
Associate of General and Liberal Studies -
Ivy Tech
Diploma -
Glenbard West
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