Kweshawn Fort
New York,NY
Summary
Successful Food and Beverage Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant Manager
Rivers Casino & Resort
10.2016 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored food preparation, production and plating for quality control.
- Carried out day-to-day duties accurately and efficiently.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Coordinated and managed banquet functions for 1,000+ person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Interpreted instructions to schedule and set up events to client specifications.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Managed budgeting and invoicing for both large and small-scale events.
- Liaised with catering department about event changes and implemented requested adjustments.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
Barista/Shift Supervisor Trainee
The Coffee Bean & Tea Leaf
03.2012 - 07.2016
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Utilized POS's to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Accurately completed end-of-day financial tasks worth over $8,000 of cash and card transactions daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Team Leader
Dunkin Donuts & Baskin Robbins
02.2013 - 06.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Harry S Truman High School
Bronx, NY06.2012
Skills
- Compliance Requirements
- Production Standards
- Inventory
- Database Interface and Query Software
- P&L Responsibility
- Catering Supervision
- Guest Relations
- Calendar and Scheduling Software
- Managing Events Start to Finish
- Complex Problem-Solving
Certification
Servsafe Certified
Food Handlers License
Timeline
Food and Beverage Assistant Manager
Rivers Casino & Resort
10.2016 - Current
Team Leader
Dunkin Donuts & Baskin Robbins
02.2013 - 06.2015
Barista/Shift Supervisor Trainee
The Coffee Bean & Tea Leaf
03.2012 - 07.2016
High School Diploma -
Harry S Truman High School
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