Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwesi Bearam

Ocala,FL

Summary

Detail-oriented Technical Business Analyst with 18 years of experience converting business requirements into technical specifications, to improve operational standards. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Proactive and personable colleague with top-notch skills in streamlining information, prioritizing tasks, and approaching issues with analytical mindset. Excels at cultivating, managing, and leveraging client relationships to foster extended engagements and business opportunities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Functional Analyst

University Of Rochester
09.2023 - Current
  • Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
  • Streamlined business processes for increased efficiency through comprehensive functional analysis for University of Rochester facilities management.
  • Lead the evaluation and execution of testing new procedures and software on the Planon platform.
  • Designs enhancements to Planon's integration system functional services fulfilling user's requirements and goals, including creation of functional specifications, design diagrams, file and record layouts, page design, user interfaces and/or navigation.
  • Led training sessions for end users, promoting adoption of Planon 's new systems and features.
  • Validated business intelligence reports within test environment to troubleshoot production issues.
  • Collaborated with upper management to drive strategy and implement new processes.

Senior Digital Solution Architect / Systems Analyst

Excellus BCBS
01.2019 - 09.2023
  • Manage automation of workflows to build and deploy new members' annual notice in digital format, resulting in 98% improved users experience and a 26% decrease in printing cost
  • Collaborate with business groups to resolve complex integration issues by finding data transfer errors and documenting/developing technical solution to validate data integrity
  • Facilitate workshops with the business unit to collect user's requirement for system upgrades and functionality
  • Develop new functionalities to healthcare marketing online tool, by gathering business requirements, developing a solution, performing unit and user testing, and developing a deployment and maintenance strategy
  • Compose operational and system documentation to aid business continuity initiatives, which include on-call triage resolution policies
  • Increase resolution rate by 15%
  • Lead system administrator for departmental Salesforce integrations, which includes monitoring customer email retention and metric reporting
  • Prepare, analyze, and transform customer data to ensure consistency and compatibility with GeoAccess database
  • Implement supplies and labor data mapping in chargeback database system, allowing for print operation to make cost-based initiative business decisions thus increase organization revenue by 14% in the last three years.

Senior Business Analyst

Xerox Corporation
01.2010 - 01.2019
  • Served as the Corporation Print Solution project manager, collaborating with different business group through meeting and workshops to test print functionality and internal customer claims
  • Utilized administrator tools within the print interface and ran script to support the installation, configuration, and monitoring of new integrated software solutions
  • Delivered cost saving metrics analysis to influence budgetary decision by extracting data and creating report using VBA scripts to outline usage and defects rates
  • Leading to a decrease of 12% in budgetary outlook
  • Developed printer ordering tool by implementing the Software Development Life Cycle.

Senior Business Systems Analyst

Xerox Corporation
01.2007 - 01.2010
  • Investigated and compared various technologies to enhance Global Conference Services and give staff members greater chances to work across functional departments
  • Reducing Xerox employees travel expenses by 50%
  • Oversaw research project of SharePoint 2010 to deploy document management capability as a Lean Six Sigma candidate
  • Provided departmental strategic direction in the implementation of SharePoint employee hub.

Production Operation Analyst

Xerox Corporation
01.2005 - 01.2007
  • Tracked, documented, reported, and solved incidents related to Xerox Corporate Real Estate and General Services business aligned web applications
  • Achieved resolution rate of 94% with SLA of 24 hours
  • Troubleshooted code-level operational web application defects in production using root-cause analysis techniques
  • Supported applications activities that required scripting/programming in ASP.Net/SQL
  • Assisted in process improvement initiatives and documentation
  • Served as the focal point for infrastructure related issue / crisis resolution.

Education

Bachelor of Science (B.S.) - Information Technology

Rochester Institute of Technology
Rochester, NY

Skills

  • Salesforce
  • Gap analysis
  • End-User Training
  • SQL knowledge
  • Microsoft VBA Scripting
  • Data Analysis
  • Project Management
  • SDLC
  • Business Process Analysis

Certification

Lean Six Sigma

Timeline

Senior Functional Analyst

University Of Rochester
09.2023 - Current

Senior Digital Solution Architect / Systems Analyst

Excellus BCBS
01.2019 - 09.2023

Senior Business Analyst

Xerox Corporation
01.2010 - 01.2019

Senior Business Systems Analyst

Xerox Corporation
01.2007 - 01.2010

Production Operation Analyst

Xerox Corporation
01.2005 - 01.2007

Bachelor of Science (B.S.) - Information Technology

Rochester Institute of Technology

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Kwesi Bearam