Kwesi Kaakyire-Keteni
New York,NY
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and comprehensive knowledge in business, office, healthcare insurance and human resources administration, with talent for thinking outside the box for creative solutions.
Overview
27
27
years of professional experience
Work History
Administrator
Hopes Way
01.2016 - Current
- Oversee planning and implementing annual fiscal budget
- Manage quality assurance, designs and evaluates improvement procedures to meet industry standard
- Develop and administer business policies and procedures
- Direct and monitor maintenance and repair of building and security operating systems
- Proactively seek opportunities to reduce costs, investigates and resolves inefficiencies in operational processes
- Responsible for overall direction of contracts, managing approval of requisition and purchasing process
- Plan, review and communicate daily operational schedules in order to efficiently optimize available resources
- Provide leadership investigating problems and implement appropriate corrective actions
- Manage long-term planning of strategic direction and departmental goals and objectives
- Assist in the selection of, as well as develop and maintain qualified personnel.
- Coordinate with human resources department to handle payroll and personnel databases.
Operations Supervisor
Event Network
05.2010 - 03.2020
- Oversee $11 million business operation, manage revenue, budgeting, forecasting and reporting
- Prepare and reconciles operational data recommends changes in policies to organization's guidelines
- Provide methodical support, analyzing fiscal requirements and prepare budgetary recommendations
- Streamline scheduling and staffing process reducing payroll spending by 25% over one year period
- Manage daily operations and departmental expenses monitoring 20-member staff
- Manage on-boarding process
- Review union staff performance provide coaching, counseling, discipline and termination of employees when necessary in coordination the local union
- Create and implement professional environment that respects individual differences enabling employees to develop and contribute to their full potential.
- Compile training materials for new employees and tracked skill development.
Operations Administrator
American Museum of Natural History
04.2000 - 05.2010
- Create annual budget, analyze, reconcile and provide commentaries for variances
- Prepare monthly and quarterly revenue expenditure reports, summarize revenue and profit margin
- Develop comprehensive daily operating procedures reducing operating expenses by 20% over two years
- Reduce supply and equipment expenses by 20% negotiated and established valuable vendor relationships
- Administer daily, operational projects and coordinated with Museum service departments for maintenance of equipment reducing operational expenses by 20%.
Medical Assistant
Kingsbridge Medical Center
06.1997 - 12.1999
- Obtain and entered patient demographics and insurance information
- Triage cases and assign receipts to appropriate teams and respond to inquiries from providers
- Process prior authorizations, verified medical insurance, benefits and process claims
- Schedule new and follow-up patient appointments
- Adhere to HIPAA-related regulations and other institutional and medical guidelines
- Liaison between patients, outside physicians, insurance companies and social services.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Master of Science, Quantitative Modeling (Statistics and Operation Research) -
Baruch College
New York, NYBachelor, Business Administration (Accounting, Finance, Management) -
Baruch College
New York, NYCertificate, Project Management -
Baruch College
New York, NYSkills
- MS Office suite and MS project
- Scheduling
- Staff Management, Budgeting
- Operational and Cost Improvement
- Customer Service
- Knowledge in CPT, ICD-9, ICD-10 coding
- Third party payor reimbursement-Medicare, Medicaid, Managed Care and Commercial Insurance
Timeline
Administrator
Hopes Way
01.2016 - Current
Operations Supervisor
Event Network
05.2010 - 03.2020
Operations Administrator
American Museum of Natural History
04.2000 - 05.2010
Medical Assistant
Kingsbridge Medical Center
06.1997 - 12.1999
Master of Science, Quantitative Modeling (Statistics and Operation Research) -
Baruch College
Bachelor, Business Administration (Accounting, Finance, Management) -
Baruch College
Certificate, Project Management -
Baruch College
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