Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Kevin West

Property Manager
Warner Robins,GA
Kevin West

Summary

Developed skills in team leadership and project coordination within dynamic site management environment. Demonstrated ability to streamline processes and enhance team productivity through effective communication and organizational strategies. Looking to transition into new field, leveraging these transferable skills to achieve impactful results.

Experienced with site operations management, delivering efficient and safe project execution. Utilizes strong leadership and problem-solving capabilities to enhance team performance and site productivity. Track record of implementing effective processes and maintaining quality standards in fast-paced environments.

Personable and driven individual with knack for team coordination and effective communication. Well-versed in site management principles and adept in using project management software to streamline operations. Committed to contributing to project success and fostering collaborative work environment.

Hardworking Site Supervisor knowledgeable about company operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity.

Overview

17
years of professional experience
1
Certification

Work History

Tidal Wave Auto Spa

Assistant Site Leader
08.2023 - 11.2024

Job overview

  • Implemented innovative solutions to address on-site challenges, maintaining project timelines and quality standards.
  • Promoted a culture of teamwork within the crew through effective leadership techniques that fostered positive working relationships.
  • Streamlined material procurement processes, reducing costs and preventing delays due to supply shortages.
  • Ensured compliance with local building codes, permits, regulations, as well as company policies during construction activities.
  • Collaborated with other site leaders to share best practices, improving overall operational efficiency across multiple sites.
  • Verified parts to comply with set specifications and quality standards.
  • Trained new team members on site policies and procedures.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Donna West Family

In Home Caregiver
03.2017 - 09.2023

Job overview

  • Managed household tasks efficiently, creating a clean and organized living environment conducive to her wellbeing.
  • Assisted with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
  • Ensured safety and comfort through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Netlook

Senior Field Service Representative
02.2019 - 10.2022

Job overview

  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Kept records of parts and equipment used in projects to update inventory.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Installed new components or replaced defective parts to restore functionality.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Traveled to designated area on short notice to support team members who could not fulfill their duties.
  • Communicated with vendors, upper management and peers.
  • Reduced equipment downtime by promptly resolving technical issues and malfunctions.
  • Demonstrated flexibility in responding quickly to changing situations or emergency call-outs as they arose, maintaining a high level of professionalism throughout.

Five Star Automotive Group

Lot Porter
09.2018 - 02.2019

Job overview

  • Upheld business standards by maintaining property's cleanliness and appearance.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
  • Cleaned parking lot regularly by removing trash and cleaning up spills.
  • Logged assigned vehicle tags in specified software.
  • Greeted customers and opened car doors to enhance service.
  • Kept digital logs updated with cars, locations and special customer information.
  • Monitored parking area for safety, security and general customer concerns.

Auda III and Winona Squires

Elderly Caregiver Squires Family (2 Patients)
03.2017 - 03.2018

Job overview

  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patients outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diet health goals.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility to insure no slips or falls.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Drove disabled and elderly clients to medical appointments.

SmartStop Self Storage

Property Manager
02.2014 - 09.2015

Job overview

  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Jeff Smith Automotive Group

Automotive Detail Manager
05.2011 - 02.2014

Job overview

  • Taught team members how to properly detail vehicles in depth.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality and conformance.

Simply Self Storage

Property Manager
03.2008 - 04.2012

Job overview

  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Conducted new employee training and annual performance reviews.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Completed lease applications and verifications, notifying prospects of results.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Facilitated tenant paperwork processing and verification.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.

Education

Georgia Military College - Milledgeville
Milledgeville, GA

Some College (No Degree) from Business Administration

University Overview

Central Georgia Technical College
Macon, GA

Pc Repair Certification from Pc Repair technology
04.2005

University Overview

Warner Robins High School
Warner Robins, GA

High School Diploma
01-2002

University Overview

Skills

  • Following Safety Practices
  • Worksite Preparation
  • Estimating Abilities
  • Inventory Oversight
  • Troubleshooting and Diagnostics
  • Knowledge of Industry Best Practices
  • Problem Resolution
  • Active Listening
  • Supervision & Leadership
  • Conflict Resolution
  • Relationship Building
  • Good Work Ethic
  • PPE Use
  • People Skills
  • Basic Math
  • Maintenance & Repair
  • Friendly, Positive Attitude
  • Computer Skills
  • Reliable & Trustworthy
  • Customer Service

Accomplishments

Accomplishments
  • Supervised team of 27 staff members.
  • Documented and resolved incident reports which led to resolving customer conflicts and equipment malfunctions.
  • Achieved #1 of over 300 performing properties by successfully completing all criteria for top performing team including budget, labor hours, downtime, and cleanliness to headquarters.. Always under budget and always meeting deadlines.

Certification

  • Pc repair technology, central georgia technology college 2005

Timeline

Assistant Site Leader
Tidal Wave Auto Spa
08.2023 - 11.2024
Senior Field Service Representative
Netlook
02.2019 - 10.2022
Lot Porter
Five Star Automotive Group
09.2018 - 02.2019
In Home Caregiver
Donna West Family
03.2017 - 09.2023
Elderly Caregiver Squires Family (2 Patients)
Auda III and Winona Squires
03.2017 - 03.2018
Property Manager
SmartStop Self Storage
02.2014 - 09.2015
Automotive Detail Manager
Jeff Smith Automotive Group
05.2011 - 02.2014
Property Manager
Simply Self Storage
03.2008 - 04.2012
Central Georgia Technical College
Pc Repair Certification from Pc Repair technology
Georgia Military College - Milledgeville
Some College (No Degree) from Business Administration
Warner Robins High School
High School Diploma
Kevin WestProperty Manager