Kristina Whitfield
Eustace,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Security Screen Masters of Texas
Greenville, TX
01.2022 - Current
- Hybrid position.
- Managed incoming calls and emails, providing timely and professional responses or redirecting them to the appropriate personnel.
- Processed and documented all card payments.
- Utilized software applications (such as Microsoft Office Suite and office management software) to streamline administrative tasks and enhance productivity.
- Prepared and proofread correspondence, reports, and presentations, ensuring accuracy and adherence to company standards.
- Maintained and organized paper and electronic files, ensuring accurate and accessible information for the team.
- Managed office supplies and inventory, optimizing cost-efficiency and ensuring availability of necessary materials.
- Maintained confidentiality and handled sensitive information with discretion and professionalism.
Secretary
Helena Chemical Company
Greenville, TX
01.2021 - 12.2021
- Temporary position through Express Employment Professionals.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars and contacts using computer software.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained accurate inventory counts of all raw and completed materials.
- Coordinated inbound and outbound trucks.
Employment Specialist
Express Employment Professionals
Greenville, TX
06.2018 - 01.2021
- Completed a minimum of 100 outbound sales calls weekly.
- Placed individuals in jobs based on skills, abilities and interests.
- Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Filed and maintained Worker's Compensation claims.
Education
High School Diploma -
Edgewood High School
Edgewood, TX06.2016
Skills
- Excellent Communication Skills
- Conflict Resolution
- Customer Needs Assessment
- Payment Processing
- Scheduling and Calendar Management
- Data Entry and Record Keeping
- Case Management
- Information Verification
- De-Escalation Techniques
- Inbound Call Management
- Credit Card Processing
Timeline
Administrative Assistant
Security Screen Masters of Texas
01.2022 - Current
Secretary
Helena Chemical Company
01.2021 - 12.2021
Employment Specialist
Express Employment Professionals
06.2018 - 01.2021
High School Diploma -
Edgewood High School
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