Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwill Williander

Honolulu,HI

Summary

Dynamic sales associate with a proven track record at Longs Drugs, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving and teamwork. Adept at multitasking in high-pressure environments, consistently delivering exceptional results while maintaining a friendly and welcoming demeanor.

Overview

8
8
years of professional experience

Work History

Sales Associate

Longs Drugs
09.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds under store policy.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Seoul Tofu House
01.2020 - 06.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Front Desk Agent

Holiday Surf Hotel
01.2020 - 03.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.

Supervisor

Sbarro Pizza
07.2017 - 09.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Parking Attendant

Diamond Parking Service
07.2019 - 08.2019
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.

Cabin Cleaner

Unlimited Services Group
05.2016 - 04.2017
  • Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
  • Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
  • Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
  • Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
  • Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
  • Supported airline safety standards with meticulous attention to detail during cabin inspections.
  • Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
  • Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
  • Demonstrated strong time management skills to complete tasks promptly without compromising quality.
  • Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
  • Assisted in meeting tight flight schedules by working effectively within a team of fellow cabin cleaners.

Education

GED -

Waipahu Community School For Adults
Honolulu, HI

No Degree - Billing & Coding

Hawaii Medical College
Honolulu, HI
05-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Outgoing personality
  • Cash handling
  • Meeting deadlines
  • Fast learner eager to learn new skills
  • Sincere and patient yet assertive
  • Able to multitask and take initiative

Timeline

Sales Associate

Longs Drugs
09.2023 - 11.2023

Sales Associate

Seoul Tofu House
01.2020 - 06.2022

Front Desk Agent

Holiday Surf Hotel
01.2020 - 03.2020

Parking Attendant

Diamond Parking Service
07.2019 - 08.2019

Supervisor

Sbarro Pizza
07.2017 - 09.2019

Cabin Cleaner

Unlimited Services Group
05.2016 - 04.2017

GED -

Waipahu Community School For Adults

No Degree - Billing & Coding

Hawaii Medical College

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