Kwill Williander
Honolulu,HI
Summary
Entry‑level administrative and HR support professional with hands‑on experience from a home‑care externship. Familiar with onboarding tasks, employee communication, documentation, and maintaining organized records. Comfortable using Caresmartz360, ADP, Metrofax, Dialpad, Microsoft Teams, and other office tools while continuing to build confidence in new systems. Currently learning Medical Billing & Coding and studying to become a Nurse Aide, gaining a stronger understanding of healthcare processes and terminology. Known for being reliable, willing to learn, and open to feedback while developing skills in a fast‑paced environment
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
Hawaii Medical Institute
Honolulu, HI
04.2026 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Overnight Stocker
Longs Drugs
Honolulu, HI
09.2022 - 12.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Server Trainer
Seoul Tofu House
Honolulu, HI
01.2018 - 10.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Utilized effective communication techniques to support server learning and comprehension.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Cabin Cleaner
Unlimited Services Group
Harmon, Guam
05.2016 - 12.2016
- Assisted in meeting tight flight schedules by working effectively within a team of fellow cabin cleaners.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Demonstrated strong time management skills to complete tasks promptly without compromising quality.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Safeguarded passengers'' health with thorough cleaning of lavatories, galleys, seatback pockets, tray tables, overhead bins, and floors.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Maintained accurate documentation of performed work and completed tasks.
Education
CBCS - Healthcare Billing & Coding Administr
Hawaii Medical College
Honolulu, HI06-2026
No Degree - Basic Nurse Aide
Hawaii Medical College
Honolulu, HI05-2026
Skills
- Caresmartz360 — Experienced in navigating home‑care management software, including scheduling, client documentation, caregiver timekeeping, and reviewing care plans to support daily operations
- Metrofax — Skilled in sending, receiving, and organizing digital faxes for medical records, authorizations, referrals, and client documentation while maintaining confidentiality
- Dialpad — Proficient in using cloud‑based communication tools for inbound/outbound calls, voicemail management, and professional communication with clients, caregivers, and healthcare providers
- Adobe (PDF Management) — Able to edit, combine, sign, and prepare documents using Adobe tools to support HR, compliance, and client file accuracy
- Microsoft Outlook — Strong in managing professional email communication, scheduling meetings, organizing folders, and maintaining timely responses
- Microsoft Excel — Developing skills in spreadsheets, data entry, sorting/filtering information, and creating simple tracking logs for HR and office tasks
- Authorizations & Referrals — Understanding of insurance authorization processes, referral requirements, and proper documentation needed for home‑care services
- Human Resources Responsibilities — Hands‑on experience with onboarding, compliance tracking, employee file management, communication with staff, and supporting daily HR operations
- Microsoft Teams — Utilized for daily communication with coworkers, participating in virtual meetings, accessing shared files, and completing educational or training sessions to support teamwork and continuous learning
- and reimbursement purposes
- Ability to provide medical records to medical insurance companies for claim and reimbursement purposes
- Administrative
- Ability to abide to OSHA rules and regulations
- Experienced in filing, scanning and storing records per HIPAA regulations
- Ability to work with multiple insurance companies such as Medicare, Medicaid, Ohana Medical Group and private insurance companies for prior authorizations
- Ability to retrieve, prepare, and scan patient records on Electronic Sim Chart
- Proficient in Microsoft Word, Power Point and Excel
- Knowledge of HIPAA policies and procedures
- Responsible for keeping patient medical records organized and updated which include medical histories, treatments, examinations, active medications and procedures
- Customer Service
- Ability to answer multiple phone lines and transfer to appropriate departments
- High level of customer service skills to establish and enhance positive relationships with patients, team members and outside facilities
- Ability to greet patients upon arrival and departure
- Ability to process payments (cash, credit, and gift card transactions on company POS)
Certification
- NHA Certified Billing & Coding Specialist
- Training - 07/2025-05/2026
Timeline
Human Resources Administrator
Hawaii Medical Institute
04.2026 - Current
Overnight Stocker
Longs Drugs
09.2022 - 12.2022
Server Trainer
Seoul Tofu House
01.2018 - 10.2019
Cabin Cleaner
Unlimited Services Group
05.2016 - 12.2016
CBCS - Healthcare Billing & Coding Administr
Hawaii Medical College
No Degree - Basic Nurse Aide
Hawaii Medical College