Kwintel Mallard
Lithia Springs,Ga
Summary
People-oriented Delivery Truck Driver with commitment to local community and businesses. Knowledgeable in modern delivery technologies and strong customer service skills. Proven record of expanding product placement by establishing exceptional relationships with store managers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
delivery truck driver
United distributors
2019.02 - Current
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
lot associate/cashier
Home Depot
2018.03 - 2019.02
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
seasonal hardlines associate
Target
2017.10 - 2018.01
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated adaptability by covering multiple departments as needed during staff shortages or peak periods.
sales associate
Walmart
2017.02 - 2017.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Floor Staff Member
AMC Theatres
2015.06 - 2016.07
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Education
bachelors of Business Administration -
Strayer University
10.2024
High School diploma -
New Manchester High School
06.2016
High School Diploma -
Dillard High School
Fort Lauderdale, FL05.2015
Skills
- Pallet jack certified
- Attention to detail
- Warehouse operations knowledge
- Microsoft word
- Route Planning
- Record Keeping Abilities
- Customer Service
- Organizational skills
Awards
- Medical scribe completion award
- National honors society of scholars
Certification
medical scribe
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
delivery truck driver
United distributors
2019.02 - Current
lot associate/cashier
Home Depot
2018.03 - 2019.02
seasonal hardlines associate
Target
2017.10 - 2018.01
sales associate
Walmart
2017.02 - 2017.08
Floor Staff Member
AMC Theatres
2015.06 - 2016.07
bachelors of Business Administration -
Strayer University
High School diploma -
New Manchester High School
High School Diploma -
Dillard High School
medical scribe
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