Kevin Wirth
Welcome,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Manager
Hexagon Agility
Salisbury, NC
03.2023 - Current
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Resolved customer complaints regarding field service operations.
- Assisted with development of marketing materials highlighting features, benefits of products, services offered by company.
- Ensured compliance with safety regulations while performing duties in the field.
- Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
- Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
- Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
- Trained new employees on company policies and procedures related to field service operations.
- Developed and implemented field service policies and procedures.
Field Service Support Specialist
Hexagon Agility
Salisbury, NC
06.2021 - 03.2023
- Coordinated the delivery of parts to technicians in the field.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Reviewed contracts and quotes for accuracy prior to submission to clients.
- Processed invoices for field technician services and equipment repairs.
- Scheduled routine maintenance visits for customers based on their individual needs.
- Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
- Monitored inventory levels of supplies used by service technicians in the field.
- Prepared reports on daily work activities and provided feedback to management team.
- Provided technical assistance to field technicians as needed.
- Organized service technicians' schedules, ensuring all deadlines were met.
Installation Supervisor
Hexagon Agility
Salisbury, NC
08.2018 - 06.2021
- Performed quality control checks on installed products before completion.
- Organized and scheduled daily tasks for installation teams.
- Analyzed data to identify trends related to successful installations.
- Tracked inventory levels of necessary materials and supplies required for installations.
- Collaborated with other departments such as sales, engineering, and purchasing to ensure smooth operations throughout the entire process.
- Developed processes, procedures, and standards for installations.
- Ensured that all safety protocols were followed in accordance with company policies and regulations.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Managed company and contract employees for efficient and accurate installations.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
3rd Party Installation Coordinator
Hexagon Agility
Salisbury, NC
08.2016 - 08.2018
- Reviewed all invoices related to installation projects for accuracy before submitting for payment approval.
- Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
- Provided assistance in troubleshooting any problems encountered during the install process.
- Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Collaborated with other departments such as Engineering and Quality Control to resolve any issues that arose during installations.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Served as a point of contact between customers and internal teams during installations.
- Monitored progress of installations to ensure they stayed on schedule and within budget.
Education
Associate of Science - Animal Science
Rowan Cabarrus Community College
Concord, NCSkills
- Service operations management
- Payroll Management
- Scheduling jobs
- Client Relationships
- Staff Management
- Equipment and tool maintenance
- Revenue Forecasting
- Customer Service
- Process Improvement
- MS Office
- Hiring and Training
- Documentation And Reporting
- Work Planning and Prioritization
- Technical Proficiency
- Excellent Communication
- Reliability
Certification
- AFVi Certified CNG System Inspector
Timeline
Field Service Manager
Hexagon Agility
03.2023 - Current
Field Service Support Specialist
Hexagon Agility
06.2021 - 03.2023
Installation Supervisor
Hexagon Agility
08.2018 - 06.2021
3rd Party Installation Coordinator
Hexagon Agility
08.2016 - 08.2018
Associate of Science - Animal Science
Rowan Cabarrus Community College
- AFVi Certified CNG System Inspector
Similar Profiles
Jake ZoobkoffJake Zoobkoff
Mechanical Engineering Intern at Hexagon AgilityMechanical Engineering Intern at Hexagon Agility
Kimberly BrownKimberly Brown
HR Generalist at Hexagon AgilityHR Generalist at Hexagon Agility
K Saleel Kumar PatroK Saleel Kumar Patro
COO at AGILITY BIZCON SOLUTIONS AND CONSULTANTSCOO at AGILITY BIZCON SOLUTIONS AND CONSULTANTS