Kathey Woolard
120 Bri-Lor Ct. Chapin ,SC
Summary
To align many years of IT experience where the application of my technical experience, communication skills, project management talents, and work ethic renders a significant contribution to the continued success of the company and my own personal career goals. After a few years in the real estate industry I am excited to return to an IT environment and look forward to opportunities and growth in this professional realm once again.
Overview
35
35
years of professional experience
Work History
Realtor
Jeff Cook Real Estate
01.2016 - Current
- Assist clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Prospect for new business and conduct continual follow up with leads leveraging CRM systems and processes.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market. Was an office team mentor.
- Was on technical committee providing suggestions and input to company regarding technology solutions.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Ensured compliance with federal/state laws regulating real estate transactions.
Investment Specialist
MLA Income Properties
02.2014 - 04.2016
- Key player in real estate investment group specializing in purchasing residential properties for investment purposes.
- Located and analyzed potential properties for purchase including resale marketability studies, and return on investment analysis.
- Liaison between parties for purchase and sell agreements.
- Created and submitted individual and bulk property purchase proposals for investors.
Project Lead/Business Analyst
RN & Associates
01.2011 - 01.2014
- Managed all development efforts related to small private internet startup project
- Developed project plans and specifications
- Recruited appropriate resources as needed
- Researched and collected data from various sources to create data tables
- Developed strategic partnerships within community
- Tested system releases and managed problem logs
- Assisted in identifying sources of revenue and best marketing practices
- Provided general support for ongoing ESOP services.
SCEIS (South Carolina Enterprise Information System)
01.2009 - 01.2010
- Provided primary back-end application support to front line Blackboard administrators
- Investigated, analyzed, and resolved all problems related to system and integrated applications
- Coordinated the installation and testing of all system upgrades, building blocks and patches
- Provided key technical support and guidance for all aspects of the Blackboard architecture
- Conduct regular performance monitoring and system tuning for optimal performance, and implement measures to ensure integrity of data within the system
- Coordinated in development and administration of policies and procedures related to management of the Blackboard system and archiving of courses
- Assisted in developing change management standards, policies and procedures for all changes made to the Blackboard system and any integrated systems
- Maintained a current knowledge of Blackboard enhancements and developments, as well as related software that integrates into the Blackboard system
- Developed reporting tools using extracted grade center data from Blackboard to identify key performance indicators with scalable details
- Created and published courses and content for online and instructor-led training
- Developed, modified and promoted a customized data dictionary tailored to the needs and roles of the institution.
Senior Business Analyst
Trumbull Services
01.2007 - 01.2008
- Assigned to team responsible for developing new billing system
- Assisted in initial design and modifications of billing database tables, contributed to design and modification of system interfaces, and accessed, modified, and analyzed data stored in billing tables
- Worked collaboratively with multiple areas to coordinate shared deliverables
- Created technical specifications for developers to support billing system requirements
- Managed outstanding project issues using proprietary tracking system
- Participated in billing system demos and requirement gathering sessions with client
- Designed and created billing reports to support customer requirements
- Created Use Cases and conducted extensive system testing of all billing functions
- Worked directly with technical manager and developers to resolve system errors, implement enhancements, and ensure system integrity
- Maintained required system documentation as needed.
Senior Systems Analyst/Project Team Lead
Blue Cross Blue Shield of South Carolina
01.1995 - 01.2007
- Directed a technical team developing and maintaining enterprise level applications with majority of development emphasis on membership and claims that impacted all lines of business
- Executed complete corporate life cycle methodology to deliver accurate, timely system solutions
- Responsible for all phases of project including scope definition to design, coding, testing, implementation and post implementation support
- Developed required project plans and documentation, estimated level of effort, managed technical resources, and identified project risks
- Continually updated management on project status and escalated when appropriate
- Conducted and participated in effective meetings with stakeholders including all levels of I/S and client management
- Implemented and supported membership Electronic Enrollment applications with external vendors and clients to accommodate business rules and limitations including data mapping, file conversions, transmission protocols, and scheduling
- Team lead on Year End/New Groups Open Enrollment file processing and process to accept first enrollment files from external vendor
- Served as project lead on membership HIPAA project that was responsible for all modifications necessary to comply with governmental regulations
- Lead new development efforts as well as maintenance support roles
- Designed and implemented process for sending and receiving HIPAA compliant membership enrollment X12 834 transaction sets
- Responsible for multiple enrollment data conversions from legacy systems
- Performed and managed all levels of testing in complex multi-region environments
- Responsible for creation of test matrices, user cases, test cycle plans and working with clients to execute tests and resolve all issues
- Created customer documentation and assisted with customer training as needed
- Provided support to technical writers and training department
- Developed program specifications, conducted code reviews with team members, and managed production migration through multiple testing environments
- Demonstrated ability to manage multiple projects simultaneously and flexibility for adapting to client needs in a dynamic technical climate
- Served as member of Line of Business Steering committee responsible for updating active and pending workload and assisting Client Manager in setting direction for projects
- Served as on-call expert for 24/7 production support
- Coded system changes as needed
- Participated in interviews for new hires, mentored team members, and provided input for employee reviews and career assessments.
Customer Client Advocate
Blue Cross Blue Shield of South Carolina
01.1998 - 12.1998
- Fostered business relationships by acting as a liaison between the customer business unit and I/S
- Ensured the proposed technical and business solutions met the customer's objectives for the work effort and provided guidance with planning and prioritization of projects
- Provided strategic consultant support to assigned customers in defining or designing business processes, and researching and identifying technical solutions based on customer needs
- Researched and communicated new technologies to clients and evaluated development that may be leveraged in other applications
- Supported client interests through all phases of project and allied with other I/S functional areas to remain apprised of project status.
Systems Analyst
T.M. Floyd Consulting
05.1994 - 12.1995
- Designed, coded, tested, and implemented various application programs that supported Membership, Billing, Income, Claims, and Commissions systems
- Assisted in development and implementation of new Agency Commission system
- Documented system changes and new processes
- Analyzed production systems for system improvements
- Consulted with clients to gather requirements and define work effort
- Performed analysis for reported problem logs and provided technical resolution.
Programmer Analyst
University of South Carolina
01.1989 - 01.1994
- Consulted with clients to identify and define work effort with lead supervision
- Coded, tested, and production migration of programs for accounting applications according to design specifications
- Prepared systems and client operating documentation
- Designed and implemented new Minority Vendor System.
Education
Associates Degree - Computer Technology
Midlands Technical College
Midlands Technical College
Skills
- IBM Mainframe Environment
- MVS JCL,TSO/ISPF, ENDEVOR
- APS,COBOL, COBOL II
- DB2,SQL
- IBM MQ SERIES
- IMS/DB
- VSAM, CICS
- Assembler
- Expediter,SmartTest
- EDI HIPAA X12 formats
- SFTP,NDM,ZEKE, GENTRAN
- DumpMaster, File Aid, Abend Aid
- Easytrieve
- Microsoft Visual Studio, Visual Studio Reporting Services
- Microsoft Workflow
- Microsoft SQL Server Management Studio, Microsoft Office
- Blackboard
Timeline
Realtor
Jeff Cook Real Estate
01.2016 - Current
Investment Specialist
MLA Income Properties
02.2014 - 04.2016
Project Lead/Business Analyst
RN & Associates
01.2011 - 01.2014
SCEIS (South Carolina Enterprise Information System)
01.2009 - 01.2010
Senior Business Analyst
Trumbull Services
01.2007 - 01.2008
Customer Client Advocate
Blue Cross Blue Shield of South Carolina
01.1998 - 12.1998
Senior Systems Analyst/Project Team Lead
Blue Cross Blue Shield of South Carolina
01.1995 - 01.2007
Systems Analyst
T.M. Floyd Consulting
05.1994 - 12.1995
Programmer Analyst
University of South Carolina
01.1989 - 01.1994
Associates Degree - Computer Technology
Midlands Technical College
Midlands Technical College
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