Paragliding
Kevin Wright
Monterey,CA
Summary
Customer-focused professional with successful 20 year career in the hospitality sector. Dynamic successful applying effective communication and collaboration in busy business environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager of Interpretive Programs
Monterey Bay Aquarium
01.2021 - Current
- Create and implement guide related trainings for new and existing volunteers
- Coach and mentor Interpretive Programs Specialists and Naturalists on program delivery
- Collaborate with AZA institutions nationally on DEIA and Interpretation related projects
- Strategize guide recruitment and development
Security Manager
Monterey Bay Aquarium
01.2013 - 01.2021
- Supervised department of 25 including: officers, supervisors, administrative support, and logistics.
- Managed the annual departmental budget of approximately $250,000.
- Redeveloped department to include a more interactive and interpretative culture
- Oversaw infrastructure upgrades, service agreements and contracts for outside vendors.
- Collaborated with project managers and contractors during construction and remodels to maintain access control, alarm, and camera system uniformity.
- Operated Aquarium Emergency Operations Center during all drills or emergencies.
- Maintained partnerships with multiple EMS agencies for mutual aid response, training, and community outreach.
Security Supervisor
Monterey Bay Aquarium
01.2008 - 01.2013
- Supervised 24 hour, 7 day a week security staff of 12-16 officers
- Facilitated new security officers trainings in emergency evacuation procedures, officer safety, dispatch protocols, secure Aquarium buildings and offices, and escorting staff with cash.
- Implemented safety related training (evacuation, lost parties, medical assistance) to non-security Aquarium staff
- Provided support for officers patrolling the Aquarium or staffing dispatch
Guest Relations Supervisor
Monterey Bay Aquarium
01.2003 - 01.2008
- Hired, trained, scheduled, and supervised the Guest Relations staff, specifically the Guest Ambassador program.
- Launched program to position Guest Ambassadors as the primary medical response team for the Aquarium.
- Restructured and piloted Guest Ambassador hiring and training process.
- Initiated and co-facilitated interdepartmental team building and “Train the Trainer Program.”
Guest Ambassador
Monterey Bay Aquarium
01.2002 - 01.2003
- Assisted guests with general waypoint finding, checked in marketing and educational groups, hosted auditorium programs, and managed crowd control at the external queue.
- Led a successful effort to have Guest Ambassadors take a more active role in guest related programs.
Education
Monterey Peninsula College
Monterey, CA01.2002
undefined
Cuesta College
San Luis Obispo, CA01.1996
Skills
- Customer service
- Team leadership
- Decision-making
- Critical thinking
- Effective listening
- Relationship building
- Conflict resolution
- Fostering relationships
- Goal-oriented performance coaching
- Friendly, positive attitude
- Cross-functional teamwork
- Problem-solving
Certification
- 2014 Cal OES – Emergency Management Specialist
- 2010, '11, ‘12 Training Chair - Zoo, Aquarium, & Wildlife Park section of NAI
- 2011-2013 NAI Region 9 (Northern California, Hawaii, and Guam) Secretary
- 09/2010 FEMA CERT - Trainer
- 02/2008 NAI – Certified Interpretive Trainer & Certified Interpretive Host Trainer
- 10/2007 NAI – Certified Interpretive Guide
Publications
- 2022, 23 NAI National Workshop – Resistance: JEDAI and Interpretation
- 2022 NAI Webinar – JEDAI and Interpretation
- 2021 NAI National Workshop – Exploring JEDAI and Interpretation
- 2018 NAI Region 9 & National Workshop – Turning Behavioral Challenges into Opportunities
- 2017 NAI National Workshop – Gaining Visitor Compliance: Turning Behavior Challenges into Opportunities
- 2014-18 NAI National Workshop – Why Zoos and Aquariums Matter
- 2013 & 2017 NAI National Workshop – Keeping that Cutting Edge Train the Trainer
- IOVAAC – The Park Ranger Model
- 2012 NAI International workshop – The Park Ranger Model
- 2012 IAAPA Conference – The Park Ranger Model
- 2009, ’10, ‘11 NAI National workshop - Guestology
- 2009 NAI – Region 9 workshop - Guestology
Interests
Wood working
OC racing
Glass blowing
Timeline
Manager of Interpretive Programs
Monterey Bay Aquarium
01.2021 - Current
Security Manager
Monterey Bay Aquarium
01.2013 - 01.2021
Security Supervisor
Monterey Bay Aquarium
01.2008 - 01.2013
Guest Relations Supervisor
Monterey Bay Aquarium
01.2003 - 01.2008
Guest Ambassador
Monterey Bay Aquarium
01.2002 - 01.2003
undefined
Cuesta College
Monterey Peninsula College
Similar Profiles
Mariana ArredondoMariana Arredondo
Director of Food Service Operations at SSA Group LLC at Monterey Bay AquariumDirector of Food Service Operations at SSA Group LLC at Monterey Bay Aquarium
Roberto C. FloresRoberto C. Flores
Business Analyst II at Monterey Bay Aquarium, Education, OperationsBusiness Analyst II at Monterey Bay Aquarium, Education, Operations
Erick Gomez-silvaErick Gomez-silva
Distribution Associate at Monterey Bay AquariumDistribution Associate at Monterey Bay Aquarium
Steven VargoSteven Vargo
Communications Manager at Monterey Bay FCCommunications Manager at Monterey Bay FC
Jaamal ParkerJaamal Parker
Human Resources Specialist at United States ArmyHuman Resources Specialist at United States Army