Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kwyneshia Spence

Decatur,GA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Hardworking punctual team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in loading and unloading products. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Entry Level Account Manager

Solano Executives
04.2023 - 01.2024
    • Managed over 50 customer calls per day and increased sales by 10%.
    • Conducted follow-ups with clients with a low over turn rate of 1%.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Onboarded new employees with training and new hire documentation.
    • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
    • Monitored and analyzed customer feedback to identify opportunities for improvement.
    • Drove revenue by 10% during promotions by offering customers accessories and related purchases to complete selections.
    • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
    • Established new accounts through cold calling and personal visits to potential customers.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Cross-trained existing employees to maximize team agility and performance.
    • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Warehouse Lead

Bosch Packaging Technology
11.2021 - 02.2023
  • Monitored over 400 to 500 car parts during a 8 hour shift being packaged in the correct order.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Safely and securely loaded more than 400 items a day to prevent damage during transport.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Transported merchandise pallets to move in warehouse.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Monitored performance and safety practices of 25-person warehouse staff.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Forklift Operator

DHL Supply Chain
10.2020 - 09.2021
  • Unloaded more than 300 pallets a day from 18 wheeler trucks containing DHL products.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Communicated with floor managers to determine merchandise placement.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Streamlined order processing by accurately updating inventory management software after each task completion.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Retail Sales Associate

Hibbet Sports
09.2019 - 08.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Nominated employee of the month for having great customer service and 10% more referrals than average.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color, while increasing sales by 30%.
  • Maintained clean sales floor and straightened and faced merchandise and met sales quota for every season.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Manufacturer

Kia Motors
02.2018 - 08.2019
  • Enhanced product quality by meticulously inspecting 500 to 600 car assembled components and identifying defects a day.
  • Streamlined the assembly process for improved efficiency by consistently providing thorough feedback to production teams.
  • Reduced assembly errors by implementing strict inspection procedures and conducting regular audits of workstations, while decreasing car errors by 10%.
  • Troubleshot and resolved general manufacturing issues and faults promptly to minimize downtime.
  • Collaborated with engineering team to resolve design issues, resulting in increased product reliability and customer satisfaction.
  • Exceeded production targets by 110% every day and met tight deadlines by collaborating closely with team members.

Education

High School Diploma -

Troup County High School
Lagrange, GA
05.2017

Skills

  • Sales and Marketing
  • Retail Sales Customer Service
  • Database Management
  • Dock Operations
  • Inventory Management and Planning
  • Inventory Recordkeeping
  • Loading and unloading
  • Order Management

Accomplishments

  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Determined forklift specifications with 100% accuracy.

Certification

  • Certified Fork Lift Driver, Forklift Academy - December 16, 2023

Timeline

Entry Level Account Manager

Solano Executives
04.2023 - 01.2024

Warehouse Lead

Bosch Packaging Technology
11.2021 - 02.2023

Forklift Operator

DHL Supply Chain
10.2020 - 09.2021

Retail Sales Associate

Hibbet Sports
09.2019 - 08.2020

Manufacturer

Kia Motors
02.2018 - 08.2019

High School Diploma -

Troup County High School

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Kwyneshia Spence