Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kwyneshia Spence

Decatur,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Service-oriented Customer Support Representative with experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

3
years of professional experience

Work History

Solano Executives

Entry Level Account Manager
04.2022 - 07.2023

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

VXI Global Solutions LLC

Customer Support Representative - Remote
05.2021 - 01.2022

Job overview

  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Created and maintained data entry logs to track data entry activities.
  • Used computer software to store and retrieve data.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.

Assurant

Customer Service Representative - Remote
10.2020 - 03.2021

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Created and maintained detailed database to develop promotional sales.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Developed and updated databases to handle customer data.

Hibbet Sports

Retail Sales Associate
01.2020 - 08.2020

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Clayton State University
Atlanta, GA

No Degree from Marketing

Troup County High School
Lagrange, GA

High School Diploma
05.2017

University Overview

  • Awarded 4 Year Completion Marketing Course at THINC (West GA Technical College)
  • JUCO Basketball Scholarship Recipient
  • 3.57 GPA
  • Extracurricular Activities: Varsity Basketball all 4 years

Skills

  • Sales and Marketing
  • Project Management
  • Customer Relationship Management
  • Contract Development and Management
  • Retail Sales Customer Service
  • Sales Expertise
  • Promotions Programs
  • Customer Service Excellence
  • Selling Skills
  • Reading Comprehension
  • Product Promotion
  • Money Handling
  • Customer Service
  • Database Management
  • Accounts Payable and Accounts Receivable
  • Consultative Sales Approach
  • Revenue and Profit Maximization
  • Time Management
  • Product and Service Sales
  • Cash Handling
  • Self-Motivated
  • Multitasking Abilities
  • Training and Development
  • Process Improvement
  • Microsoft Word
  • Industrial Technology
  • Efficient Service
  • Safety Protocols
  • Smart Board Technology
  • Menu Planning
  • Troubleshoot Malfunctions
  • Strategic Planning
  • Managing Multiple Tasks
  • Brand Promotion
  • Interactive Media
  • Positive Reinforcement Strategies
  • Teamwork and Collaboration
  • Teamwork Skills
  • Excellent Teamwork
  • Teamwork and Loyalty

Timeline

Entry Level Account Manager

Solano Executives
04.2022 - 07.2023

Customer Support Representative - Remote

VXI Global Solutions LLC
05.2021 - 01.2022

Customer Service Representative - Remote

Assurant
10.2020 - 03.2021

Retail Sales Associate

Hibbet Sports
01.2020 - 08.2020

Clayton State University

No Degree from Marketing

Troup County High School

High School Diploma

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Kwyneshia Spence