Ky Hovi P.Log

Results-driven executive with 28 years of experience aligning systems with business needs, policies, and regulatory requirements. A servant leader dedicated to mentoring and empowering teams through strong communication and organizational skills. Skilled in consulting on business processes and leveraging sound judgment to drive transformational strategic, results-focused outcomes.

• ERP/WMS: In support of ever evolving supply chain deliverable requirements implemented/Upgraded the following: SAP (2002-24), Manugistics, Red Prairie, Blue Yonder, A/S400, Oracle One & High Jump/e2open.
• TMS: Lead enterprise wide TMS platforms to optimize delivery experiences while reducing freight costs with the following: Blue Yonder, Manhattan, MicroSoft Dynamics, Mercury Gate, Uber Freight, Roadie, GTMS, Connectship, Fascor, Oracle, Freight Wave (Kuebix), FreightPop & Pitney Bowes.
• Automation: Expanded/implemented platforms such as UpLink & Shipscience to integrated Salesforce, TMS & 3rd part platforms to automate order life cycle tasks between CSR, Logistics, carriers & suppliers - to allow for high volume optimized Order-to -Cash (OTC).
• Movement AI: Added predictive analysis platforms to improve visibility & decision making capability -allowing for improved consumer engagement and customer retention throughout order to cash lifecycle. Used Project 44 & FourKites.
• CRM: To enhance Account Management and CSR customer engagement utilized platforms ZenDesk & Salesforce to improve customer retention, NPS, ART, FCR & CSAT.
• Global Trade: Onboarded global adoption of Trade Flow platform to support low cost country (LCC) sourcing & optimized BOM cost analysis for product sourcing.

• Implemented AI-driven predictive analytics platforms (Project44 & FourKites) to enhance supply chain visibility and decision-making, improving delivery accuracy by 30% and boosting customer engagement and retention throughout the order-to-cash lifecycle.

• Redesigned the global supply chain across 30 locations by applying Lean Six Sigma tools and techniques, integrating a real-time visibility platform, and leveraging Power BI for advanced analytics. Streamlined operations, cutting post-production lead times by 50% and reducing costs by $65M.

• Implemented an enterprise wide system upgrade to support carrier diversification program launch. This resulted in a 30% reduction in DIT & $20M reduction in operational costs.

• Led the onboarding of an automated platform to directly support claims processing service for 3000 clients. This resulted in a 90% reduction in manual processing & increasing claims processing recovery by 80%. (10K transactions/week)

• Spearheaded the design and implementation of a comprehensive logistics network for Claire’s new E-Commerce Business Unit (2012), successfully integrating domestic and international operations with the legacy Store Business Unit. This transformation enabled E-Commerce Sales to grow into 30% of Claire’s overall new Omni-Channel shopping experience they enjoy today.

• Led a transformational shift in global supply chain strategy by implementing reshoring and nearshoring initiatives to enhance resiliency and reduce geopolitical risks. Spearheaded the global adoption of the Trade Flow platform, streamlining low-cost country (LCC) sourcing and optimizing BOM cost analysis to drive efficiency and reduce dependency on traditional global supply chains. (90/10 Ratio to 60/40)

• Designed a structured Integrated Business Planning (IBP) process, enhancing forecasting review schedules to drive seamless alignment with sales, operations, and supply chain team. This overhaul enabled proactive sales gap recovery, accurate production planning & fulfillment to meet client on-shelf deadlines during peak retail seasons resulting in a 98% fill rate for replenishment and a 100% fill rate for new product launches.

• Spearheaded a global, cross-functional Tiger Team to overhaul a program costing the company -$18M/year. Transformed it into a revenue-generating solution, delivering $12M+ in annual sales and a total turnaround impact of $30M.

• Implemented supplier relationship management (SRM) discipline & Formal RFP into procurement decision making selection process in various industries. Utilized segmentation, ( Kraljic Matrix ), KPI metrics, CLM, Risk Mitigation & CI engagement. Procurement range ($10M-$280M+) Savings: $100M

• Directed the seamless execution of a major product launch in collaboration with Apple’s Supply Chain team & supplier Foxconn. Enabling for a flawless product showcase (mophie chargepad) by Apple’s CEO at the 2017 Annual New Product Event. This strategic initiative drove significant market share growth and directly contributed to a 3x in stock value.

• In need for an additional revenue channel used Lean Six Sigma tools & techniques to rationalize the conversion of reverse logistics DC into an E-Commerce only facility directly supporting marketplace channels, Amazon & D2C. (Gained $25M in new revenue.)

• Led a global risk mitigation strategy, overseeing segmentation planning sessions across 18 countries and 400+ suppliers to ensure seamless product availability for $1B+ in top revenue categories. Successfully supported 10+ annual peak planning cycles for planogram resets across 1,800 stores, achieving 100% On-Time, In-Full (OTIF) delivery.

• Led a strategic organizational assessment using ABM/RACI frameworks, streamlining management layers by 35% and restructuring teams to create clear pathways for career advancement. This initiative not only fostered leadership development but also secured high employee retention and enabled 4 internal promotions within 12 months, empowering future leaders and enhancing team morale.

• Developed and introduced comprehensive daily and weekly KPI reporting, establishing a structured system for tracking performance and driving long-term operational improvements. Enhanced customer service efficiency by 14% and increased on-time delivery rates from 71% to 95%, ensuring higher reliability and satisfaction.

• In support of environmental sustainability through action - Implemented reverse logistics program utilizing a photo capture cloud platform to allow consumers to provide evidence for warranty claims. This eliminated 10K consumer return shipments/week and removing 27,300 kg CO2 carbon emissions annually from ecosystem.
  

Implemented a global trade valuation strategy, achieving significant cost savings and operational efficiencies:

• Optimized supply chain operations by converting key segments into a Free Trade Zone (FTZ), reducing dutiable value exposure and enhancing cash flow.

• Recovered $5M+ in duty refunds by leading a comprehensive Duty Drawback program, maximizing cost recovery.

• Strengthened trade compliance by partnering with CBP to implement robust internal audit controls, earning Importer Self-Assessment (ISA) certification, which secured priority processing, expedited CBP entry release, fewer examinations, and a dedicated CBP Account Manager.

• Enhanced supply chain security by successfully implementing Tier II & III CTPAT programs, reducing trade risks and improving customs clearance efficiency.

• Integrated a Trade Flow tariff evaluation platform into the product development BOM analysis, optimizing Cost of Goods Sold (COGS) and improving financial forecasting.

• UNFICYP MEDAL, United Nations, 10/1992 - 06/1993
• CPSM MEDAL, Canadian Department of National Defence, 10/1992 - 06/1993