Ky Le
Torrance,CA
Summary
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
One Circle Logistics
Huntington Beach, CA
08.2024 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Analyzed data to identify cost savings opportunities in the logistics process.
Warehouse Assistant Supervisor
Gearment
Huntington Beach, CA
11.2023 - 08.2024
- Trained new employees regarding warehouse procedures and standards.
- Trained new employees on proper warehouse procedures and guidelines.
- Supervised the receiving, storage, handling, shipping, and distribution of materials.
- Used pallet jacks to move items to and from warehouse locations.
- Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
- Inspected equipment for wear, specifications adherence and issues.
- Monitored workers and reviewed completed work for proper performance.
Team Member
Wholefoods Market
Redondo Beach, CA
09.2022 - 01.2023
- Answered phone calls regarding inquiries about products or services.
- Built and maintained working relationships with peers and upper management.
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked hard to learn required tasks quickly to maximize performance.
Cabin Attendant
CATALINA EXPRESS
Long Beach, Dana Point, San Pedro, CA
04.2022 - 01.2023
- Helped guests locate seats and stow luggage in appropriate locations.
- Kept cabin neat, clean and professional in appearance.
- Answered questions from passengers related to their travel plans and needs during the flight.
- Followed safety, passenger and supply pre-flight checklists.
- Controlled door access, opening and closing on time and maintaining safety.
- Distributed meals and beverages according to special requests or dietary restrictions of passengers.
- Assisted in resolving customer disputes in a timely manner while maintaining professionalism.
Cashier
Tokyo Central
Gardena, CA
02.2020 - 04.2022
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer inquiries regarding store policies and procedures.
Education
Bachelor of Science - Economics And Accounting
University of Santa Barbara
Santa Barbara, CA01-2030
Associate of Science - Business Administration
El Camino College
Torrance, CA06-2024
Skills
- Delivery confirmation
- Warehousing processes
- Analytical thinking
- Shipping documentation
- Invoicing and shipping documentation
- Inventory management procedures
- Decision-making
- Warehouse and transportation operations
- Warehouse management
- Shipment tracking
- Training and leadership
- Problem-solving
Timeline
Logistics Coordinator
One Circle Logistics
08.2024 - Current
Warehouse Assistant Supervisor
Gearment
11.2023 - 08.2024
Team Member
Wholefoods Market
09.2022 - 01.2023
Cabin Attendant
CATALINA EXPRESS
04.2022 - 01.2023
Cashier
Tokyo Central
02.2020 - 04.2022
Bachelor of Science - Economics And Accounting
University of Santa Barbara
Associate of Science - Business Administration
El Camino College
Similar Profiles
Ky LeKy Le
Ocean Import Coordinator at One Circle LogisticsOcean Import Coordinator at One Circle Logistics
Victoria GiachettiVictoria Giachetti
Supervisor of Direct to Consumer at New Age Logistics/Full Circle LogisticsSupervisor of Direct to Consumer at New Age Logistics/Full Circle Logistics
William HopperWilliam Hopper
Carrier Sales Representative at Circle LogisticsCarrier Sales Representative at Circle Logistics