Ky Maurice
Gulfport,MS
Summary
- State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
- Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Excellence Nursing Staffing
08.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Care Representative
Verizon
05.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Alorica
11.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Nursing
Alcorn State University
Lorman, MS05.2022
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX06.2018
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Inbound Customer Service
- Data Entry
- Call center experience
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Excellence Nursing Staffing
08.2023 - Current
Customer Care Representative
Verizon
05.2022 - 08.2023
Customer Service Representative
Alorica
11.2020 - 04.2022
Nursing
Alcorn State University
High School Diploma -
Theodore Roosevelt High School
- CNA - Certified Nurse Assistant
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