Kya Fortier
Fredericksburg,VA
Summary
Compassionate and client-focused healthcare professional with experience in medical scheduling and care coordination. Proven ability to thrive in high-paced environments while ensuring consistent and timely communication across patients, providers, and clinical teams. Skilled in multitasking under strict timelines, maintaining meticulous client records, and adhering to documentation standards. Eager to support Charlie Health’s mission by improving admission rates and meeting KPIs through efficient, empathetic admissions processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advisor (Remote)
Conduent
07.2025 - Current
- Facilitate smooth client onboarding by addressing inquiries and resolving concerns promptly, ensuring a positive first impression and high satisfaction rates.
- Manage high volumes of client interactions daily with empathy and professionalism, maintaining a client-centered approach in emotionally sensitive situations.
- Deliver timely, solutions-focused support to clients, leveraging strong communication and problem-solving skills to ensure seamless service experiences.
Centralized Scheduler
Mary Washington Hospital
03.2021 - 12.2023
- Maintained up-to-date client records and intake documentation, ensuring accurate data entry and seamless communication between admissions, clinical, and care coordination teams.
- Resolved scheduling challenges and responded to individual client needs with compassion and adaptability, supporting timely access to appropriate levels of care.
- Collaborated with interdisciplinary teams to streamline client intake and optimize program placement, reducing delays in service initiation.
Telecommunications Operator
Mary Washington Hospital
03.2020 - 03.2021
- Handled confidential client information in compliance with HIPAA and organizational privacy standards, ensuring trust and data security throughout the admissions process.
- Maintained professionalism and empathy while managing high volumes of incoming calls from prospective clients, families, and providers—often during high-stress or crisis situations.
- Accurately routed calls and inquiries to the appropriate clinical or admissions team member, facilitating timely client support and streamlined care coordination.
Education
General Studies
Penn Foster High School
01-2017
Skills
- Remote support: self-motivated & highly adaptable
- Proficient in Microsoft Office: Excel, Word, Outlook
- Sales expertise & deadline driven
- Multitasking & organization
- Medical terminology & HIPAA compliant
- Schedule management
Certification
- Customer Service Excellence Award, Sonic - 2019
- HIPAA Compliance Training - 2020
- Top KPI Performer Award, Mary Washington Healthcare - 2021
References
References
Andrea Elmore, Supervisor
Mary Washington Healthcare
540-741-2000
Andrea.elmore86@yahoo.com
Latoya Valadez, Supervisor
Mary Washington Healthcare
Latoya.valadez@mwhc.com
540-741-1100
Samantha Bazan, Mentor
540-310-3462
Oliebazan124@gmail.com
Timeline
Customer Service Advisor (Remote)
Conduent
07.2025 - Current
Centralized Scheduler
Mary Washington Hospital
03.2021 - 12.2023
Telecommunications Operator
Mary Washington Hospital
03.2020 - 03.2021
General Studies
Penn Foster High School
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