Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kya Fulton-Goldman

Alameda,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.


Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Ceron Kitchen
05.2023 - Current
    • Cultivated positive guest relations by managing information and orchestrating speedy seating.
    • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
    • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Answered customer questions about hours, seating, and menu information.
    • Collected information from arriving customers to seat groups or place them on waitlist.
    • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
    • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

510 SweetTreatz- My Small Business

Self-employed
05.2021 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Babysitter

Private Individual
08.2016 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Planned fun outings and educational activities to keep children entertained.
  • Administered medications, following strict instructions from parents and medical labels.
  • Monitored children's play activities to verify safety.
  • Engaged with children on individual basis to build positive relationships.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Customer Care Representative

Target
05.2022 - 08.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer needs through competent customer service and prompt problem-solving

Education

Bachelor of Science - Criminal Justice

Shaw University
Raleigh, NC
05.2026

High School Diploma -

Latitude 37.8 High
Oakland, CA
06.2022

Skills

  • Operational Efficiency
  • Warm and Friendly
  • Availability Record Keeping
  • Accurate Estimates
  • Customer Implementation Support
  • Correcting Discrepancies
  • Customer Database Management
  • Corrective Actions
  • Google Suite
  • Canva
  • Open Table
  • CPR/AED/First-Aid Certified
  • Cashier
  • Microsoft ( All applications)
  • Google (All applications)
  • Customer Relationship Management

Certification

  • CPR/AED/First-Aid, NationalCPRFoudation - 2 years

Timeline

Restaurant Hostess

Ceron Kitchen
05.2023 - Current

Customer Care Representative

Target
05.2022 - 08.2022

510 SweetTreatz- My Small Business

Self-employed
05.2021 - Current

Babysitter

Private Individual
08.2016 - Current

Bachelor of Science - Criminal Justice

Shaw University

High School Diploma -

Latitude 37.8 High

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