Kya Harp
Minneapolis,MN
Summary
Proven professional with extensive experience in customer service and parts ordering, notably at Lexus of Wayzata. Demonstrates a strong work ethic and exceptional organizational skills, leading to significant improvements in efficiency and customer satisfaction. Excelled in roles requiring cleanliness and safety, achieving high-quality workmanship and positive client interactions.
Developed strong communication and problem-solving skills in customer-focused environment, seeking to transition into new field. Demonstrates ability to handle diverse customer interactions and resolve issues efficiently. Aims to leverage these transferable skills to contribute positively in new professional setting.
Overview
4
4
years of professional experience
Work History
Auto Shop Assistant
Ideal Automotive
06.2024 - 12.2024
- Managed inventory of parts and supplies, ensuring the availability of necessary components for various repair tasks.
- Maintained a clean and organized shop environment, ensuring safety and efficiency for staff and customers alike.
- Supported overall shop operations by performing administrative tasks such as filing repair orders, updating records, and managing invoices.
- Collaborated with team members to complete complex repair jobs, resulting in high-quality workmanship and customer satisfaction.
- Managed parts, ensuring parts got to technicians in a timely manner.
- Safely shuttled customers to and from upon request to provide a more flexible wait period for customers waiting on a vehicle repair.
Loaner Concierege
Lexus of Wayzata
05.2024 - 06.2024
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Rental Sales Agent
Budget Car Rental
09.2023 - 05.2024
- Placed sales calls and handled sales for incoming customer calls.
- Executed sales and marketing initiatives to increase revenue for company.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
Video Camera Operator
Universoty of Minnesota - Duluth
08.2023 - 05.2024
- Streamlined post-production process by capturing high-quality footage using appropriate camera settings.
- Mastered various types of cameras including DSLRs, camcorders, ENG-style rigs, along with different lenses for optimal results.
- Ensured smooth camera operations during live broadcasts, effectively reducing on-air technical issues.
- Developed strong communication skills while coordinating closely with other crew members.
Service Porter
Lexus of Wayzata
02.2023 - 08.2023
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Aided in boosting overall department productivity by performing minor repairs and routine maintenance tasks as needed.
- Demonstrated commitment through impeccable attendance and quality performance.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Breakfast Attendant
Holiday Inn Express Hotel
12.2021 - 04.2023
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
Front Desk Receptionist
Sport Clips
04.2021 - 02.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced operational workflows by maintaining well-organized documentation systems, work space, and updating client records accurately as needed.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Psychology
University of Minnesota - Duluth
Duluth, MN05-2027
High School Diploma -
Kaleidoscope Charter School
Albertville, MN06-2023
Skills
- Parts ordering
- Cleanliness
- Safety procedures
- Organization
- Service sales
- Sales pitching
- Email management
- Language proficiency
- Strong work ethic
- Customer service
- Cash handling
- Guest engagement
Timeline
Auto Shop Assistant
Ideal Automotive
06.2024 - 12.2024
Loaner Concierege
Lexus of Wayzata
05.2024 - 06.2024
Rental Sales Agent
Budget Car Rental
09.2023 - 05.2024
Video Camera Operator
Universoty of Minnesota - Duluth
08.2023 - 05.2024
Service Porter
Lexus of Wayzata
02.2023 - 08.2023
Breakfast Attendant
Holiday Inn Express Hotel
12.2021 - 04.2023
Front Desk Receptionist
Sport Clips
04.2021 - 02.2023
No Degree - Psychology
University of Minnesota - Duluth
High School Diploma -
Kaleidoscope Charter School
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