Summary
Overview
Work History
Education
Skills
Timeline
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Kya Morrison

Oak Park,MI

Summary

Organized professional with superior work ethic and team player attitude. Responds to customer inquiries with courtesy and professionalism. Skilled at researching information, communicating with clients, answering questions, and meeting different needs with top-notch service.

Overview

8
8
years of professional experience

Work History

Life Insurance Agent

American Income Life
Waco, TX
10.2024 - Current
  • Provide expert guidance on life insurance policies, tailoring solutions to meet individual client needs and financial goals.
  • Develop and implement strategic sales techniques to educate and convert prospective clients into policyholders.
  • Conduct in-depth needs assessments to create customized policy recommendations that maximize client benefits.
  • Cultivate long-term client relationships through proactive communication, follow-ups, and exceptional service.
  • Navigate complex industry regulations to ensure seamless policy processing and compliance adherence.
  • Utilize persuasive communication and problem-solving skills to overcome objections and close high-value sales.

Warehouse Assistant

Artist Endeavor
Warren, MI
09.2022 - 08.2024
  • Worked with carrier representatives to arrange shipments and resolve time-critical issues
  • Compared order merchandise to pick lists to detect errors
  • Worked with team members to support process improvements and cost reductions
  • Compared shipments with paperwork to identify discrepancies and fix order problems
  • Packed, sealed, and labeled materials for shipping

Overnight Stock Associate

Target
Troy, MI
06.2019 - 09.2022
  • Received, unloaded, and documented incoming stock in the warehouse and staged merchandise for easy retrievability
  • Removed products from boxes and placed on shelves according to merchandising guidelines
  • Gathered assigned merchandise and transported it to store floor locations using hand trucks
  • Sorted stock by aisles, loaded onto carts or pallets and transported to correct location for stocking
  • Prepared sales floor for new promotions by building and moving displays

Assistant Manager

Little Caesars Pizza
Oak Park, MI
05.2017 - 06.2019
  • Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
  • Answered questions and recommended solutions to address escalated customer complaints
  • Took the initiative in handling problems using independent judgment to take immediate corrective actions
  • Led training and onboarding programs to assist new hires with meeting targets

Education

HIGH SCHOOL DIPLOMA -

Oak Park High School
Oak Park, MI
06.2019

Skills

  • Licensed Life & Health Insurance Professional – Authorized to sell in Michigan, Tennessee, and Oregon
  • Strong knowledge of policy structures, underwriting, and client needs analysis
  • Excellent communication and relationship-building skills to guide clients through insurance solutions
  • Proven ability to educate clients on coverage options and tailor policies to their needs
  • De-escalation techniques
  • Data Entry
  • Problem Resolution
  • Order fulfillment
  • Labeling and stocking
  • Complaint resolution
  • Critical Thinking
  • Payment Processing
  • Microsoft Office Suite
  • Order Processing

Timeline

Life Insurance Agent

American Income Life
10.2024 - Current

Warehouse Assistant

Artist Endeavor
09.2022 - 08.2024

Overnight Stock Associate

Target
06.2019 - 09.2022

Assistant Manager

Little Caesars Pizza
05.2017 - 06.2019

HIGH SCHOOL DIPLOMA -

Oak Park High School

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Kya Morrison