- Playing Sports
- Enjoy participating in track for overall physical and mental well-being
Kya O'Hanlon
kyaohanlon@gmail.com,MN
Summary
Dynamic and results-oriented professional with a proven track record at Anoka Hardware Store-Speakeasy, excelling in exceptional customer service and cash handling. Demonstrated ability to enhance guest satisfaction and streamline service operations through effective team collaboration and strong work ethic. Skilled in beverage preparation and guest engagement, significantly contributing to a positive dining experience and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Anoka Hardware Store-Speakeasy
04.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Team Member
Chick-fil-A
02.2021 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Andover Highschool
Andover, MN06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Beverage preparation
Interests
Timeline
Server
Anoka Hardware Store-Speakeasy
04.2023 - 10.2024
Team Member
Chick-fil-A
02.2021 - 12.2022
High School Diploma -
Andover Highschool
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