KYA ROBERTS
Wilmington,DE
Summary
Dynamic professional with extensive experience in strategic planning, operational management, and team leadership. Proven ability to leverage in-depth knowledge of business processes to drive efficiency and align organizational objectives. Strong track record of enhancing performance through innovative solutions while fostering a collaborative work environment. Committed to delivering results that propel organizational success and cultivate a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
Uplift Solutions
04.2024 - Current
- Provide executive leadership and strategic oversight of a $2.2 million operating budget across workforce development and reentry programs.
- Direct multi-site operations including CDL-B, HVAC, Digital Literacy, and Youth Diversion programs to advance employment pipelines and community reintegration.
- Lead fiscal management, compliance, and data reporting processes to ensure alignment with funder, government, and board requirements.
- Partner with CEO and senior leadership to drive organizational strategy, growth, and long-term sustainability.
Vice President, Learning & Development
Confidential Organization
01.2021 - 01.2024
- Oversaw enterprise learning and workforce strategies to strengthen leadership pipelines and staff capability organization-wide.
- Developed and implemented training frameworks that supported performance, engagement, and talent retention.
- Enhanced organizational effectiveness through data-informed learning initiatives and process optimization.
Director, Quality Assurance & Operations
Confidential Organization
01.2017 - 01.2021
- Directed operational audits, compliance reviews, and risk management processes across multiple departments.
- Implemented quality standards and continuous improvement initiatives to ensure efficient and compliant service delivery.
- Provided executive-level reporting and recommendations to senior leadership on performance outcomes and organizational metrics.
Regional Manager, Loan Processing
Wells Fargo
01.2010 - 01.2017
- Managed multi-state loan processing operations ensuring regulatory compliance, risk mitigation, and operational efficiency.
- Supervised cross-functional teams, developed staff, and optimized workflows to improve accuracy and turnaround times.
- Collaborated with executive management to implement strategic process improvements and achieve record customer satisfaction.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
Education
Bachelor of Science -
Wilmington University
Master of Business Administration (MBA) - undefined
Wilmington University
Ph.D. - Public Administration
Liberty University
01.2027
Skills
- Strategic Vision & Execution
- Operational Excellence
- Change Management
- Financial Stewardship
- Cross-Functional Leadership
- Organizational Development
- Culture & Engagement
- Stakeholder & Board Relations
- Innovation & Growth Strategy
- Crisis & Risk Management
- Performance Optimization
- Community & External Partnerships
Timeline
Chief Operating Officer
Uplift Solutions
04.2024 - Current
Vice President, Learning & Development
Confidential Organization
01.2021 - 01.2024
Director, Quality Assurance & Operations
Confidential Organization
01.2017 - 01.2021
Regional Manager, Loan Processing
Wells Fargo
01.2010 - 01.2017
Master of Business Administration (MBA) - undefined
Wilmington University
Bachelor of Science -
Wilmington University
Ph.D. - Public Administration
Liberty University