Kyah Butler
Washington,DC
Summary
Dynamic professional with extensive experience in guest relations and office support. Proven ability to learn quickly and adapt to new roles while maintaining exceptional communication skills. Recognized for strong multitasking capabilities and effective problem-solving in high-pressure environments. Committed to enhancing customer satisfaction and fostering positive relationships with clients and team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Teacher Aid
Children's of America
Bowie, Maryland
12.2024 - Current
- Developed engaging lesson plans tailored to diverse student needs.
- Conducted weekly curriculum instruction in classroom settings.
- Managed potty training and food handling for early childhood programs.
- Oversaw technology management to enhance learning experiences.
- Provided first aid services to ensure student safety and well-being.
- Coordinated before and after care programs for students.
- Facilitated classroom activities that promote active learning and participation.
- Maintained effective communication with parents regarding children's progress.
- Maintained a clean and sanitized classroom and work area for children and the lead teacher.
Seasonal Worker
Bath & Body Works
Arlington, Va
09.2024 - 12.2024
- Executed floor sets by stocking and displaying new marketing merchandise.
- Organized inventory to enhance accessibility and efficiency.
- Packed and shipped online orders, ensuring timely delivery.
- Served as cashier, processing transactions accurately.
- Provided exceptional customer service as a salesperson, driving sales.
Waitress/Restaurant Hostess
Denny's Restaurants
College Park, Maryland
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables and orders efficiently.
- Managed cash registers and credit card machines for customer transactions.
- Maintained composure in high-pressure situations while upholding service standards.
- Ensured server areas remained clean and stocked to enhance operational efficiency.
- Fostered a collaborative environment through effective communication with team members.
- Created a welcoming atmosphere by maintaining cleanliness and orderliness in dining areas.
- Built rapport with regular customers through attentive service and engagement.
- Executed opening, closing, and shift change duties to promote smooth restaurant operations.
Server
Crafty Crab
02.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Answered customers' questions, recommended items, and recorded order information.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Retail Sales Associate
MCM Worldwide
03.2023 - 05.2023
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Server/Hostess/To-Go Specialist
Ruby Tuesday
01.2022 - 11.2022
- Welcomes all customers with well mannered greetings while displaying good customer service, organization skills, memorization techniques while displaying teamwork efforts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Managed inventory of dining supplies to prevent shortages during service.
Cashier/Customer Service
Burlington Stores
09.2021 - 12.2021
- Greeted customers upon entry and addressed needs promptly.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Managed cash drawer to ensure balanced transactions at day’s end.
- Restocked and organized merchandise in front lanes for optimal presentation.
- Processed refunds and exchanges following company policy.
- Worked flexible schedule and extra shifts to support business operations.
- Stocked, tagged, and displayed merchandise as required to enhance store appeal.
- Handled multiple payment methods securely, minimizing discrepancies.
Camp Counselor
Summer Youth Employment Program (SYEP)
07.2021 - 08.2021
- Displaying leadership skills and helping those younger in the new generation involve in the community by volunteering to help our city look better
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
Education
No Degree - Under Grade
Bowie University
Bowie, MD05-2028
High school diploma -
Dr. Henry A. Wise, Jr. High School
Upper Marlboro , Maryland05.2022
Skills
- Guest relations management
- Activity coordination
- First aid response
- Behavior modeling
- Curriculum development
- Cash handling and cashiering
- Food preparation and safety
- Cleaning expertise and sanitization
- Hospitality service excellence
- Serving and bussing skills
- Memory retention and menu memorization
- Order accuracy and attention to detail
- Supply restocking and inventory management
- High-volume dining operations
- Allergy awareness and food safety practices
- Seating arrangements and table setting
- Reservation management and banquet coordination
- Friendly demeanor and effective communication
- Team collaboration and collaborative teamwork
- Adaptability and flexibility under pressure
- Composure in high-stress situations
- Multitasking abilities and decision-making skills
- Active listening skills in customer service
Awards
Dance Teacher Assistant (DTA) Certificate, 05/01/22, A high school certification
Key Accomplishments:
- Demonstrated mastery of multiple dance techniques and styles
- Developed understanding of various dance cultures and their historical significance
- Successfully created and taught original choreography to students
- Assisted in classroom instruction and student mentorship
- Exhibited leadership skills in dance education
Certification
- Food Server Certification - MD 2022 (5 years}
- CPR Certification [2022 -2024]
- Assistant Dancer Teacher certification {PG County, school)-2022
Accomplishments
Brand Ambassador | Chick-fil-A Academy
December 2021 – April 2022
As Brand Ambassador for Chick-fil-A Academy, I served as the primary liaison between the organization and the community, strategically enhancing the Academy's public presence and reputation through comprehensive digital marketing and organizational leadership initiatives.
References
References available upon request.
Timeline
Lead Teacher Aid
Children's of America
12.2024 - Current
Seasonal Worker
Bath & Body Works
09.2024 - 12.2024
Waitress/Restaurant Hostess
Denny's Restaurants
01.2024 - 08.2024
Retail Sales Associate
MCM Worldwide
03.2023 - 05.2023
Server
Crafty Crab
02.2023 - 12.2023
Server/Hostess/To-Go Specialist
Ruby Tuesday
01.2022 - 11.2022
Cashier/Customer Service
Burlington Stores
09.2021 - 12.2021
Camp Counselor
Summer Youth Employment Program (SYEP)
07.2021 - 08.2021
No Degree - Under Grade
Bowie University
High school diploma -
Dr. Henry A. Wise, Jr. High School
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