KYAHJE TEZINO
Los Angeles,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
ALLIED UNIVERSAL
01.2020 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
Receptionist
True Vision Healthcare
01.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
Mental Health Care Security Guard
Headway Emotional Health Services
01.2017 - 09.2019
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Observed and monitored client behavior and responses to treatment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
Dispatcher
Home Of Recovery
05.2017 - 06.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 47 fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
Davis Security Training - undefined
Diploma -
Opportunities For Learning -
Registered Behavior Technician
Breining Institute
Los Angeles, CA05.2022
Skills
- Superior customer service
- File and records management
- Mail Sorting
- Call Routing
- Mail Distribution
- Guest Relations
- File Organization
- Office Administration
- Multi-Line Telephone Systems
- Listening Skills
- Scheduling Appointments
- Call Forwarding
- Telephone Etiquette
Certification
- Active Guard Card
Timeline
Front Desk Receptionist
ALLIED UNIVERSAL
01.2020 - 12.2023
Receptionist
True Vision Healthcare
01.2019 - 01.2020
Dispatcher
Home Of Recovery
05.2017 - 06.2018
Mental Health Care Security Guard
Headway Emotional Health Services
01.2017 - 09.2019
Davis Security Training - undefined
Diploma -
Opportunities For Learning -
Registered Behavior Technician
Breining Institute
Similar Profiles
Henrico SantvillHenrico Santvill
Armed Security Professtional at Allied Barton/ Allied Universal Security Inc.Armed Security Professtional at Allied Barton/ Allied Universal Security Inc.
Gregory W. Isaac JrGregory W. Isaac Jr
Client Account Manager Event Services at Universal Horror Unleashed-Allied UniversalClient Account Manager Event Services at Universal Horror Unleashed-Allied Universal
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)