Kya J. Coe
Danville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Worker
Conagra Brands
09.2025 - 01.2026
- Operated production machinery to ensure efficient processing of food products.
- Adhered to strict safety and quality standards during daily operations.
- Collaborated with team members to streamline workflow and increase productivity.
- Trained new employees on operational procedures and safety protocols.
CSR - Customer Service Representative
Penske Automotive Group
01.2024 - 08.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Streamlined communication processes between departments to enhance service delivery and response times.
- Developed efficient processes for interior and exterior detailing, improving workflow consistency.
Shift Leader
Jersey Mike's
09.2024 - 03.2025
- Delivered excellent customer service by taking orders, processing payments, and preparing meals efficiently.
- Engaged with customers in a friendly and professional manner to enhance their experience.
Customer Service/Porter
Darrell Waltrip Honda
12.2022 - 08.2023
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Provided exceptional customer service and addressed customer inquiries.
Team Leader
Freddy's Frozen Custard & Steakburgers
03.2020 - 06.2022
- Assisted in recruitment to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Trade school - Auto collision and repair
Nashville Auto Diesel College
Nashville, TN07.2023
High school diploma or GED - undefined
Southside High School
Jackson, TN01.2022
Skills
- Customer service excellence
- Time management skills
- Equipment maintenance procedures
- Workflow optimization
- Safety compliance standards
- Production machinery operation
- Heavy lifting
- Lockout and tagout procedures
- Hazardous material handling
- Customer focus
Certification
- CPR Certification
- November 2023 to November 2025
Timeline
Production Worker
Conagra Brands
09.2025 - 01.2026
Shift Leader
Jersey Mike's
09.2024 - 03.2025
CSR - Customer Service Representative
Penske Automotive Group
01.2024 - 08.2025
Customer Service/Porter
Darrell Waltrip Honda
12.2022 - 08.2023
Team Leader
Freddy's Frozen Custard & Steakburgers
03.2020 - 06.2022
High school diploma or GED - undefined
Southside High School
Trade school - Auto collision and repair
Nashville Auto Diesel College