KYALELL SIMMONS
Davenport,FL
Summary
Licensed health and life insurance professional with extensive experience in sales, prospecting and lead generation. Seeks a management position offering new challenges and opportunities for career growth and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Mutual Of Omaha
01.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Box Truck Driver
Simmons Deliveries
07.2022 - 01.2024
- Kept vehicles well maintained and clean for pleasant passenger experiences.
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Transported high value cargoes with zero loss.
- Dealt positively with first responders and emergency personnel during road emergencies.
- Followed hand signals and verbal cues from loading crews to maneuver truck into loading and unloading positions.
- Trained to properly secure various types of cargo.
- Skilled driving in poor weather conditions.
- Designed efficient itineraries to guarantee timely delivery of truck contents, using GPS systems and maps.
- Maintained clean driving record, adhering to Florida laws and safety standards.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Navigated complex routes without use of GPS or wayfinding in areas of low signal.
- Demonstrated level-headedness in emergency situations involving passengers or vehicles.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Obtained authorizations from shippers and receivers to assess invoices.
- Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
- Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
- Inventoried and inspected goods to determine quantities and conditions.
Insurance Agent
E Telequote
07.2021 - 06.2022
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Generated leads through cold-calling, networking and other outreach methods.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Benefits Advisor
Aon Hewitt
07.2020 - 07.2021
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Generated leads through cold-calling, networking and other outreach methods.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Finalized sales and collected necessary deposits.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Developed and implemented promotional strategies to increase customer base.
- Investigated and processed claims swiftly to keep customers satisfied.
- Researched and identified potential new markets.
- Negotiated contracts and terms of sale with potential customers.
Insurance Agent
BroadPath Healthcare Solutions
02.2018 - 07.2021
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Responded to customer calls within 24 hours so that questions were answered swiftly.
- Identified issues and took appropriate action to ensure speedy resolution.
- Displayed a consistent positive attitude towards customers, peers and other personnel.
- Upsold additional products and services after identifying the needs of customers.
- Calculated quotes and educated potential clients on insurance options.
- Followed up with customers on unresolved issues.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
Quality Assurance Analyst
Aon
07.2018 - 09.2018
- Oversaw onsite testing for customers as required by the project specifications.
- Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well as Aon’s policies.
- Created and achieved product quality objectives and met product specifications.
Trainer
Aon
05.2018 - 09.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Gathered and organized supplementary material to support structured lessons.
- Assessed employee needs to develop effective training plans.
- Tracked attendance and progress against goals for each participant.
- Recognized talented staff to fill the key positions and maximize productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Eliminated process gaps by implementing new methods of standardized training.
Benefits Specialist
Aon
03.2018 - 09.2018
- Number 1 agent in sales, quality score, and conversion
- Explained benefits to plan participants in easy to understand terms so that they were educated on their options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked employees’ benefits enrollment for accuracy and inputted all data into CRM
- Observed strict procedures to maintain data and plan participant confidentiality.
- Trained new members of the team in policies and procedures and offered insight into the best ways to manage job tasks and duties.
Insurance Verification Specialist
Alight
01.2018 - 03.2018
- Accurately inputted all patient and insurance information into the company’s computer system.
- Assured the timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss their policies and individual patient benefits.
- Maintained a strong knowledge of basic medical terminology to better understand services and procedures.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Compiled company information and related material and distributed it to candidates.
- Created files, reports and records while maintaining confidentiality.
- Exercised discretion and interpretive judgment in frequent contacts with callers.
- Managed electronic records database and handled all file requests.
Benefits Advisor
Aon Hewitt
06.2017 - 12.2017
- Created training material.
- Assisted with certifications for carriers which had the agents complete two weeks prior to deadline.
- Provided daily reports to upper management regarding the progress of new agents.
- Created a new role for agents.
- Created new training requirements.
- Completed risk assessment for a new lead type.
- Calculated quotes and educated potential clients on insurance options.
- Followed up with customers on unresolved issues.
- Promoted ancillary products to existing and new clients each month.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Evaluated leads obtained through direct referrals.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Closed an average of 10 new sales per week.
- Calculated premiums and established payment methods for sales.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Exceeded targeted sales goals by 200%.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Emphasized product features based on analysis of customers' needs.
- Surpassed annual quota by 200%.
- Answered customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
Insurance Agent
OPTUM
08.2016 - 04.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.
- Ran reports and supplied data to fulfill customer report requirements.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Formulated and enforced Service Center policies, procedures, and quality assurance measures.
- Achieved customer satisfaction rating of 95% within 6 months, exceeding the corporate target.
- Trained staff on how to improve customer interactions.
WALT DISNEY WORLD
01.2016 - 12.2016
- Provided superior guest experiences.
- Provided accurate and appropriate information in response to customer inquiries.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Sales Associate
TIMBERLAND
03.2015 - 12.2015
- Computed sales prices, total purchases, and processed payments.
- Described merchandise and explain the operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.
- Guided customers in choosing items that reflected personal style and shape.
- Administered all point of sale opening and closing procedures.
- Explained information about the quality, value, and style of products to Influence customer buying decisions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
Sales Associate
11.2014 - 03.2015
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Customer Service Representative
PIZZAHUT
03.2014 - 11.2014
- Accepted payment from customers and make a change as necessary.
- Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.
- Assisted diners with seating as needed.
- Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Cleaned bars, work areas, and tables.Cleaned up spilled food, drink, and broken dishes, and removed empty bottles and trash.
- Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
Education
High School Diploma - undefined
Ridge Community High School
Davenport, FL2014
Skills
- Self-motivated Life and health insurance products
- Persuasive negotiator Results-oriented
- Salesforce Talented salesperson
- Expert in Medicare services Analytical
- People-oriented Top-rated sales performance
- Detail-oriented Policy coverage expert
- Dedicated team player Endorsed enhancements
- Superior organizational skills Personable
Accomplishments
- Exceeded sales goals by more then 200%.
- Generated an average of more than 20 new policies per month.
- Leading agent with Quality scores, sales, conversion rate, and average handle time.
- Multiple kudos received from clients.
- Assisted upper management with the training of 13 new staff members.
- Created training material.
- Created outbound scripting.
- Created training requirements.
Certification
Life and Health 215
Timeline
Life Insurance Agent
Mutual Of Omaha
01.2024 - Current
Box Truck Driver
Simmons Deliveries
07.2022 - 01.2024
Insurance Agent
E Telequote
07.2021 - 06.2022
Benefits Advisor
Aon Hewitt
07.2020 - 07.2021
Quality Assurance Analyst
Aon
07.2018 - 09.2018
Trainer
Aon
05.2018 - 09.2018
Benefits Specialist
Aon
03.2018 - 09.2018
Insurance Agent
BroadPath Healthcare Solutions
02.2018 - 07.2021
Insurance Verification Specialist
Alight
01.2018 - 03.2018
Benefits Advisor
Aon Hewitt
06.2017 - 12.2017
Insurance Agent
OPTUM
08.2016 - 04.2017
WALT DISNEY WORLD
01.2016 - 12.2016
Sales Associate
TIMBERLAND
03.2015 - 12.2015
Sales Associate
11.2014 - 03.2015
Customer Service Representative
PIZZAHUT
03.2014 - 11.2014
High School Diploma - undefined
Ridge Community High School
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